Tail Flight Services Advisor

Paycom - ATS; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Priester Aviation, a premier aircraft services company, seeks a Flight Services Advisor in Denver to coordinate owner and crew trips, manage day-to-day service activities, and ensure timely communications with flight crews, owners and vendors.

Five years in Business Aviation/Part 135 scheduling are required, with FL3XX experience preferred; strong Office 365 skills, exceptional communication, and on-call flexibility are essential for this high‑demand, safety‑driven environment.

Qualifications

• Minimum of five years of Business Aviation, Part 135 scheduling experience.
• FAA Aircraft Dispatchers License – preferred.
• Aviation Scheduling Software experience – FL3XX experience preferred.
• Ability to work a flexible schedule that includes on-call rotations.
• Proficient in Office 365.
• Strong oral and written communication.
• Exceptional prioritization skills.
• Attention to detail to achieve excellence in client service.

Responsibilities

• Coordinate flight details and create trips for owners and crew.
• Arrange and re-confirm trip-related services and concierge requests.
• Research planned and tentative trip requirements with flight crew to avoid interruptions.
• Communicate proactively with all trip stakeholders about concerns and solutions.
• Assist with international trip planning and regulatory compliance.
• Support after-hours and on-call coverage for the Flight Services team.

Skills

Aviation scheduling

Office 365

Communication

Attention to detail

On-call availability

Education

FAA Aircraft Dispatcher License

Tools

FL3XX scheduling software

Job description

Job Title: Tail Flight Services AdvisorLocation: Denver, COAbout Priester AviationPriester Aviation is a premier aviation services company providing comprehensive aircraft management, charter, maintenance, and flight operations solutions. With decades of experience supporting owner-managed and client-focused flight departments, we are known for our commitment to safety, professionalism, and white-glove service.Our team operates in a dynamic Part 135 and Part 91 environment, supporting diverse aircraft types and mission profiles across the U.S. and internationally. At Priester Aviation, we value integrity, collaboration, and accountability and we take pride in building long-term careers within aviation.Position Summary:The Flight Services Advisor (FSA) is responsible for providing personalized attention and tailored solutions to meet the unique needs of the aircraft owners and assigned crew members. The Flight Services team works closely with each client to ensure a seamless experience coordinating flights and manages all functions in the day-to-day service and operational activities of their assigned accounts. This role is highly focused on effective and clear communications with all parties involved with the aircraft in a timely and professional manner.Essential Duties and Responsibilities:Receives and quickly responds to flight details from owners, assistants, sales and flight crew to create trips based on those trip requests.Arranges and re-confirms all client and flight crew trip related services and concierge requests from clients and flight crew.Proactively research planned, and tentatively planned, trip operational requirements in partnership with the flight crew to eliminate potential trip interruptions.Proactively communicates concerns and potential trip interruptions and the available solutions to all trip stakeholders.Responsible for facilitating all operational feasibility checks, pre-planning checklists and managing all aspects of international trip planning which include compliance with company and FAR 135 / 91 processes and procedures.Collaborates with Owner Services to understand new and changing account requirements and meets with flight crews and aircraft owners as necessary in collaboration with Owner Services.Partners with the assigned Aviation Service Managers to ensure compliance with all company policies and procedures to include pilot scheduling.Collaborates with the Aviation Service Manager to properly crew aircraft and will assist with processing qualified contract crew members once ascertained by the ASMWill be available for after hours and weekend communications for other FSA team members in addition to after hours for client communications to support the after-hours and on call FSA team as needed.Communicates in a friendly and positive, solution-oriented style focused on successful outcomes.Makes quick decisions, collaborating with other account stakeholders, working efficiently and effectively in a high stress, dynamic environment.Ensures all necessary services, including ground handling, deicing, fuel, landing/departure slots and landing/overfly permits are in order before releasing a flight.Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues.Advises appropriate personnel of potential/actual delays and conditions affecting safety of flight.May assist flight crew at times with lodging and transportation. Crew members are responsible for arranging hotel accommodations and ground transportation in accordance with our Travel Policy using FlightBridge.Review, record and submit any flight expenses associated to the trip.FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO.Ensure that flights are authorized and dispatched as per GJP Aviation’s policies, regulatory requirements and client requests.Maintains a focus on safety, efficiency and regulatory compliant practices.Follows, supports and promotes the goals and objectives of the company Safety Management System and Quality Management System.Perform other duties as assigned.Required or Preferred Qualifications:Minimum of five years of Business Aviation, Part 135 included, scheduling experience to include international operationsFAA Aircraft Dispatchers License – preferredAviation Scheduling Software experience – FL3XX experience preferredAbility to work a flexible schedule that includes participation in an on-call rotationProficient in Office 365 working across all Microsoft productsStrong oral and written communicationExceptional prioritization skillsExhibits careful attention to detail to achieve excellence in client serviceMinimum Technical Qualifications:Expert knowledge of aircraft operating limitations and the ability to quickly learn new airframe operating parametersExpert knowledge of domestic and international travel requirementsThis is an exempt position which requires flexibility to meet the demands of business.Compensation & BenefitsPriester Aviation offers a competitive total rewards package designed to support the health, financial security, and well-being of our team members, including:Health & WellnessMedical coverage (PPO and High Deductible plans) through Blue Cross Blue ShieldDental and vision coverageCompany-paid short-term and long-term disability insuranceCompany-paid basic life and AD&D insurance, with optional supplemental coverageVoluntary accident, critical illness, and hospital indemnity plansFinancial & Retirement401(k) retirement plan with company matchAnnual company-funded profit-sharing contributionHealth Savings Account (HSA), Flexible Spending Accounts (FSA), and Dependent Care FSA optionsTime Off & Work-Life BalancePaid company holidaysUnlimited Paid Time Off (PTO), subject to scheduling guidelinesSick leave in accordance with company policyAdditional BenefitsTuition reimbursement programCompany-paid legal services and identity theft protectionCompany-paid pet insurance for dogs or catsEmployee assistance and support resourcesBenefits eligibility and offerings may vary based on role, employment type, and client program.Work EnvironmentThis position operates in a fast-paced aviation environment that may include travel, variable schedules, and close coordination with flight crews, maintenance teams, and client representatives.Equal Opportunity EmployerPriester Aviation is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.How to Apply:If you are ready to take your career to the next level and meet the qualifications for this role, we invite you to apply. Please submit your resume detailing your experience and why you are an excellent fit for this position.