Tag & Title Coordinator — Lead Title Ops & Customer Care

AAA Club Alliance; Rockville (MD); Sur place; USD 29 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401k with company match

Paid time off (PTO)

2 weeks PTO in first year

Paid holidays

AAA Membership

Learning reimbursement

Volunteer opportunities

Résumé du poste

AAA Club Alliance in Rockville, MD is hiring a full-time Tag & Title Coordinator to process driver’s license and vehicle registration applications and mentor title clerks. The role requires knowledge of the title system, strong communication, and the ability to manage submission schedules.

Notary Public designation or the ability to obtain it within 6 months is required. The position offers a comprehensive benefits package and a 37.5-hour week with schedule M-F 8-6 and Sat 8-3.

Qualifications

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
• High school diploma or equivalent required.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Responsabilités

• Process driver’s license and vehicle registration applications.
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Serve as the lead and mentor of title clerks and oversee that title process is being completed accurately.
• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
• Cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer overflow calls for Roadside Assistance during peak volumes.
• Provide backup support in Cashiering and IDEMIA services if applicable.

Connaissances

Lead role / Team leadership

Sales & Customer Service

Strong written and oral communication

Multitasking in a fast-paced retail

Formation

High school diploma or equivalent

Outils

Motor Vehicle Title System

Description du poste

AAA Club Alliance in Rockville, MD is hiring a full-time Tag & Title Coordinator to process driver’s license and vehicle registration applications and mentor title clerks. The role requires knowledge of the title system, strong communication, and the ability to manage submission schedules.

Notary Public designation or the ability to obtain it within 6 months is required. The position offers a comprehensive benefits package and a 37.5-hour week with schedule M-F 8-6 and Sat 8-3.