Tag & Title Coordinator

LE001 AAA Club Alliance Inc.; Rockville (MD); Remote; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid parental leave

401k with match

PTO 2+ weeks

Paid holidays

Volunteer opportunities

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is seeking an energetic Tag & Title Coordinator to handle driver’s license and vehicle registration processes at our Rockville, MD location. You will guide customers through state regulations and lead a team of title clerks to ensure accurate submissions while supporting cross-sell opportunities for AAA products.

This role requires prior title work or MV-title system knowledge, strong communication, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Sales and customer service experience, ideally in a lead role, with a focus on accuracy and results.
• Notary Public designation or ability to obtain within six months.
• Knowledge of Motor Vehicle Title system and/or tag and title work preferred.
• Strong written and oral communication; proficient computer skills.
• High school diploma or equivalent.
• Satisfactory pre-employment screenings including background checks.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer inquiries pertaining to state regulations on license, title, and registration.
• Lead and mentor title clerks and oversee title processes for accuracy.
• Assemble and prepare applications for submission to state authorities and meet submission schedules.
• Manage and research rejected applications and discrepancies; resolve issues promptly.
• Cross-sell AAA products such as memberships, credit cards, and insurance referrals.
• Answer overflow calls for Roadside Assistance during peak times; ensure timely service.
• Serve as backup in Cashiering and IDEMIA services if applicable.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Notary Public

Education

High school diploma or equivalent

Job description

Check out what AAA can offer you: The starting base compensation for this position is $20.97 to $26.83 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn incentive pay, with an average payout of $162.00 - $580.00 per month.

Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week No Sundays!

Full‑Time Retail Associates can accrue up to three weeks of paid time off during your first year. Location Address: 718 Rockville Pike, Rockville, MD 20852

What our Tag & Title Coordinators do:

• Process driver’s license and vehicle registration applications
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately.
• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
• Consistently up‑sell and cross‑sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.

What you will need:

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast‑paced retail environment.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• High school diploma or equivalent required
• Satisfactory pre‑employment and post‑employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Customer Service Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid‑Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].