Tag & Title Clerk

AAA Club Alliance; Ardmore (PA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid time off (PTO)

401k with company match

Free AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is hiring a full-time Tag and Title Clerk in Ardmore, PA. The role involves processing driver’s licenses and vehicle registrations, explaining state regulations, and promoting AAA products. Strong customer service and a notary designation help you succeed.

With comprehensive benefits and a 37.5-hour workweek, this position offers meaningful growth through training and certifications, including possible Notary designation within six months.

Qualifications

• Previous sales and customer service experience.
• Knowledge of Motor Vehicle Title system and/or prior tag & title work preferred.
• Strong written and verbal communication for engaging customers and explaining value of AAA services.
• Ability to navigate multiple websites and programs while multitasking in a fast-paced retail environment.
• Notary Public designation or ability to obtain with six months of employment.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Provide guidance on state regulations for titling and registration.
• Up-sell and cross-sell AAA products (memberships, credit cards, insurance referrals).
• Answer overflow calls for Roadside Assistance during peak times.
• Serve as backup in Cashiering and IDEMIA services when applicable.

Skills

Sales experience

Customer service

Notary Public

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

AAA Club Alliance is actively hiring for an experienced full-time Tag and Title Clerk! Check out what AAA can offer you:

• The starting base compensation for this position is $17.18 to $21.97 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay, with an average payout of $162.00 - $580.00 per month.
• Store hours from Monday–Wednesday & Friday: 8:30 AM–5 PM, Thursday: 8:30 AM–6 PM, Saturday: 8:30 AM–4:30 PM; 37.5 Hour Work Week No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 30 Greenfield Avenue, Ardmore, PA 19003

What our Tag and Title Clerks do:

• Process driver’s license and vehicle registration applications
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.

What you will need:

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• High school diploma or equivalent required Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
• For Pennsylvania employees: Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
• Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
• Ability to successfully complete the Advance Agent Services Training course every two (2) years.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Customer Service Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles?

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].