Retail Sales Associate

LE001 AAA Club Alliance Inc.; Christiana (DE); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid time off (up to 3 weeks firstyear

Paid parental leave

401k with company match (up to 7%)

Free AAA Membership

Learning reimbursement up to $5,250/yr

Job summary

AAA Club Alliance in Newark, DE seeks a Retail Sales Associate to upsell AAA products and assist members with travel planning and services. The role offers an hourly base pay of $17.18–$21.97 plus incentive pay and a full-time schedule with weekday and weekend coverage.

Requirements include prior sales and customer service experience, strong communication skills, ability to navigate multiple programs, basic geography knowledge, and a high school diploma.

Qualifications

• Requires prior sales and customer service experience.
• Strong written and verbal communication skills.
• Proficient with multiple websites and programs.
• Notary Public designation or willingness to obtain within 6 months.
• Basic geography knowledge.
• High school diploma or equivalent.
• Pre-employment and post-employment screenings.
• May be required to obtain Membership license or other licenses.

Responsibilities

• Upsell and cross-sell AAA products.
• Assist members with travel planning.
• Answer overflow Roadside Assistance calls.
• Backup in cashiering, tag and title, and IDEMIA services if applicable.

Skills

Sales experience

Customer service

Communication skills

Multitasking

Education

High school diploma

Tools

Notary Public

Job description

Check out what AAA can offer you:

• Starting base compensation for this position is $17.18 to $21.97 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay, with an average payout of $162.00 - $389.00 per month.
• Store hours from Monday–Friday: 9 AM–5:30 PM, Saturday: 9 AM–1 PM; 37.5 Hour Work Week No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address:

1201 Churchman's Road, Newark, DE 19713

What our Retail Sales Associates do:

Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals. Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks. Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery. Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

What you will need:

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• Basic geography knowledge is beneficial.
• High school diploma or equivalent required.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].