Tag and Title Coordinator

AAA Club Alliance; Warrington Township (Bucks County); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Paid time off

401k with match

Paid holidays

Free AAA Membership

Training reimbursement

Volunteer day

Job summary

AAA Club Alliance is hiring an experienced full-time Tag & Title Coordinator in Warrington, PA. You will process driver’s license and vehicle registration applications, oversee title clerks, and ensure timely submission to state authorities.

The role offers a base hourly pay of $19.15 to $24.50, eligibility for incentive pay, and a comprehensive benefits package including medical, dental, vision, 401k with match, paid time off, holidays, and training reimbursements.

Qualifications

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
• Prior working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Strong written and oral communication and ability to engage customers effectively.
• Proficient with multiple websites and programs for multitasking in a fast-paced retail environment.
• Notary Public designation or ability to obtain within 6 months of employment.
• Successful completion of required training workshops for Title Service Agents.
• High school diploma or equivalent is required.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Provide guidance on state regulations for licensing and titling.
• Lead and mentor title clerks and ensure accurate title processing.
• Prepare applications for submission to state authorities and maintain submission schedules.
• Research and resolve discrepancies on rejected or erroneous submissions.
• Upsell and cross-sell AAA products such as memberships, cards, and insurance referrals.
• Answer overflow Roadside Assistance calls during peak volumes and assist in cashiering/IDEMIA tasks when needed.

Skills

Sales experience

Customer service

Notary Public

Communication skills

Computer skills

Title/Tag knowledge

Leadership/mentoring

Education

High school diploma or equivalent

Tools

Motor Vehicle Title system

Job description

AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator!

Check out what AAA can offer you:

• The starting base compensation for this position is $19.15 to $24.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay, with an average payout of $162.00 - $580.00 per month.
• Store hours from Monday-Friday: 9 AM-5:30 PM, Saturday: 9 AM-3 PM; 37.5 Hour Work Week No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.
• Location Address: 865 Easton Road, Suite 100 Heritage Center, Warrington, PA 18976

What our Tag & Title Coordinators do:

• Process driver’s license and vehicle registration applications.
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately.
• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.

What you will need:

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• High school diploma or equivalent required.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
• For Pennsylvania employees: Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
• Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
• Ability to successfully complete the Advance Agent Services Training course every two (2) years.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks
• Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions.

Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Customer Service

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference?

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind- even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].