Tado Front of House Assistant

Treasure Island Hotel and Casino; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Treasure Island Hotel and Casino in Welch, MN is seeking a front-of-house team member to support guest services and restaurant operations. You will greet guests, seat them, manage reservations, and assist with maintaining a high standard of service across dining venues.

The role requires 1 year of guest service experience and the ability to work in a fast-paced environment, with emphasis on professionalism, clear communication, and adherence to dress code and hygiene policies.

Qualifications

• 1-year guest service experience preferably in a fast-paced fine-dining restaurant
• Must be 18 years of age or older to serve alcohol
• Knowledgeable about Treasure Island Steakhouse and property amenities
• Ability to work fast and efficiently
• Able to interact with guests, coworkers and management in a professional and courteous manner
• Flexible with shifts, weekends and holidays

Responsibilities

• Greet and seat guests, ask for guest feedback and offer an appropriate departure comment
• Clear, bus and set tables and fill water glasses
• Stock and refill supplies
• Cover breaks for other front-of-house staff
• Empty trash containers and return empty racks to dish room
• Answer phones and take reservations and to go orders
• Be knowledgeable about Treasure Island Steakhouse and other property amenities
• Update management on business flow
• Operate point-of-sales system and accurately handle cash and cash equivalents

Skills

Guest service

Attention to detail

Organization

Communication

Professionalism

Fast-paced adaptability

Dress code adherence

Personal hygiene

Interpersonal skills

Clear speaking

Job description

Treasure Island Resort & Casino
Welch, MN 55089, USA

Description

SUMMARY: Provide support to front-of-house operations. This position is responsible for a high level of guest service as described in your department's guest service standards. May be 16 years of age or older.

Essential Duties/will be trained to fill all roles

• Greet and seat guests, ask for guest feedback and offer an appropriate departure comment
• Clear, bus and set tables and fill water glasses
• Stock and refill supplies
• Cover breaks for other front-of-house staff
• Empty trash containers and return empty racks to dish room
• Answer phones and take reservations and to go orders
• Be knowledgeable and provide information regarding Tado Steakhouse and other property amenities
• Update management on business flow
• Operate point-of-sales system and accurately handle cash and cash equivalents

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Preferred:

• 1-year guest service experience preferably in a fast-paced fine-dining restaurant

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to speak in a clear, concise and pleasant voice

RESTRICTIONS

• Must be 18 years of age or older to serve alcohol

REQUIRED TRAINING

• Treasure Island guest service training
• Treasure Island food handling procedures
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk or stand and exert fast-paced mobility for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds routinely
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the restaurant but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.