Tablet Operations Specialist

ShawnTech Communications, Inc.; Mansfield, Northern (OH, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a Tablet Administrator to manage maintenance of inmate tablets, handle RMAs, and coordinate inventory across assigned facilities. The role requires visiting sites weekly, tracking devices, and escalating issues to ensure timely resolutions.

The position involves on-site work in correctional environments, performing limited repairs, and ensuring all devices and applications function properly while maintaining accurate records and reporting to the FSM.

Qualifications

• Some technical experience required.
• Knowledge in the use of hand tools.
• Basic computer skills for setup/troubleshooting.
• Must have valid driver license with acceptable driving record.
• Must have a vehicle in good running condition.
• Ability to pass a thorough background checks required by ShawnTech Communications, Inc. and the client.
• Must be a self-starter that can work independently and follow directions.
• Ability to work in a correctional environment with possible interaction with inmates.
• Must have good communication skills; able to work independently at multiple sites.
• Other qualifications as necessary.

Responsibilities

• Visit the assigned site per workday to ensure all assigned sites are visited once per week.
• While on-site evaluate each reported broken tablet and process for RMA.
• Track and distribute inventory of inmate tablets at each assigned site.
• Provide tablet and equipment tracking reports daily to the FSM.
• Inspect all inmate tablets and open trouble tickets for any issues (equipment alarms, outages, etc.).
• Work with production team to ensure all broken equipment is returned and received within allotted timeframes.
• Distribute spare equipment as needed.
• Perform limited repair/fix on inmates’ tablets.
• Check with point of contact and kites and grievances mailbox for inmate complaints about the inmate systems; research and respond to complaints the same day as received or elevate complaints so that problems are resolved in a timely manner.
• Utilize trouble ticket database to view/maintain all facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.
• Manage all day-to-day support functions for the tablet program including minor maintenance of tablets, ensuring all applications on the tablets are functioning properly, and maintaining a daily accurate listing of tablets issued, tablets on the shelf, tablets requiring repair and return.
• Other related duties as assigned

Skills

Some technical experience

Basic computer skills

Good communication skills

Valid driver license

Vehicle in good running condition

Education

High School Diploma

Tools

Hand tools

Job description

ShawnTech Communications, Inc. is seeking a Tablet Administrator to manage maintenance of inmate tablets, handle RMAs, and coordinate inventory across assigned facilities. The role requires visiting sites weekly, tracking devices, and escalating issues to ensure timely resolutions.

The position involves on-site work in correctional environments, performing limited repairs, and ensuring all devices and applications function properly while maintaining accurate records and reporting to the FSM.