Tablet Technician – Corrections Facilities

Shawntech Communications; London (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Shawntech Communications in London, OH is seeking a Tablet Administrator to maintain inmate tablet systems across designated facilities. You will handle inventory, RMAs, on-site repairs, documentation, and escalation of issues while ensuring adherence to internal processes and contractual timelines.

The role requires basic technical skills, ability to work independently, valid driver’s license, and a willingness to operate in a correctional environment.

Qualifications

• Some technical experience required.
• Knowledge in the use of hand tools.
• Basic computer skills for setup/troubleshooting.

Responsibilities

• Visit the assigned site per workday to ensure all assigned sites are visited once per week.
• While on-site evaluate each reported broken tablet and process for RMA.
• Track and distribute inventory of inmate tablets at each assigned site.
• Provide tablet and equipment tracking reports to daily to the FSM.
• Inspect all inmate tablets and open trouble tickets for any issues (equipment alarms, outages, etc.).
• Work with production team to ensure all broken equipment is returned and received within allotted timeframes.
• Distribute spare equipment as needed.
• Perform limited repair/fix on inmates’ tablets.
• Check with point of contact and kites and grievances mailbox for inmate complaints about the inmate systems; research and respond to complaints the same day as received or elevate complaints so that problems are resolved in a timely manner.
• Utilize trouble ticket database to view/maintain all facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.
• Manage all day-to-day support functions for the tablet program including minor maintenance of tablets, ensuring all applications on the tablets are functioning properly, and maintaining a daily accurate listing of tablets issued, tablets on the shelf, tablets requiring repair and return.
• Other related duties as assigned

Skills

Technical experience

Hand tools

Basic computer skills

Driver license

Background check

Independent worker

Communication skills

Education

High School Diploma

Tools

Maintenance tools

Job description

Shawntech Communications in London, OH is seeking a Tablet Administrator to maintain inmate tablet systems across designated facilities. You will handle inventory, RMAs, on-site repairs, documentation, and escalation of issues while ensuring adherence to internal processes and contractual timelines.

The role requires basic technical skills, ability to work independently, valid driver’s license, and a willingness to operate in a correctional environment.