Table Games Supervisor (Horseshoe)

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment in Council Bluffs is seeking a Table Games Supervisor to monitor activity and ensure game integrity, while supervising team members and ensuring proper payouts according to policy.

The role requires strong English communication, excellent interpersonal skills, and proficiency with MS Office. You will manage rating cards, fills to tables, and guest interactions within a fast-paced, regulated environment.

Qualifications

• Fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet deadlines.
• Able to stand, walk, and move around the property during shift; lift up to 25 lbs.
• Uphold the highest level of integrity in a regulated business.

Responsibilities

• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Provide complimentary items to guest as requested in accordance with policies.
• Investigate and resolve guest complaints per standard procedures.
• Performance management of team members including coaching and development.
• Ensure overall integrity of daily operations and model company policies.

Skills

Communication

English fluency

Interpersonal skills

MS Office

Prioritization

Mobility

Integrity

Tools

Excel

Word

PowerPoint

Access

Outlook

Job description

Job Description

Responsible for monitoring table games activity to ensure game integrity and proper payouts as well as supervising team members.

Job Description

Responsible for monitoring table games activity to ensure game integrity and proper payouts as well as supervising team members.

Responsibilities

• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Provide complimentary items to guest as requested in accordance with policies and procedures.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Performance management of team members to include performance coaching, training and development, documentation, performance appraisals, etc.
• Responsible for the overall integrity of daily operations. Role models regulatory, departmental and company policies and procedures.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Other duties as assigned.

EDUCATION And/or EXPERIENCE

The ideal candidate will possess the following qualities:

• 2 years progressively more challenging experience in a gaming operations role, table games experience preferred.

Qualifications

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Work Environment

• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required.

About Us

Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.