Executive Casino Host

Dreamscape Flamingo Road Management LLC; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

Dreamscape Flamingo Road Management LLC is seeking an Executive Casino Host for Rio Las Vegas. The host will create a world-class gaming experience for guests, serving as their primary contact. This role emphasizes building relationships and providing exceptional service.

Qualifications include a deep knowledge of gaming systems, strong leadership and management skills, and a passion for guest service. Candidates must possess a High School Diploma and be at least 21 years old.

Qualifications

• Deep knowledge of gaming systems and hospitality/gaming business.
• Ability to foster relationships through various communication methods.
• Willingness to work flexible schedules including nights and weekends.

Responsibilities

• Serve as the main point of contact for high-value casino guests.
• Develop relationships with casino guests.
• Resolve guest complaints and/or conflicts.

Skills

Guest service passion

Leadership and management

Problem-solving skills

Strong partnering skills

Education

High School Diploma or GED

Tools

IGT/Patron Management systems

Microsoft Office applications

Job description

WHAT YOU’LL DO

The Executive Casino Host creates and delivers a world class gaming and entertainment experience for our casino guests at Rio Las Vegas. With your rare combination of strong mind and gentle heart, you’ll delight colleagues and customers while facilitating a safe, fun, and fair gaming experience that differentiates us from the competition.

ROLE EXPECTATIONS

• Serve as the main and primary point of contact for higher value casino guests for all things Rio.
• Develop and sustain relationships with casino guests.
• Introduce new casino guests to the casino property.
• Act as a resource for guests, management, and employees to ensure a maximum level of satisfaction and service throughout the department and the casino.
• Dispense high-end amenities to qualified guests, following comp guidelines.
• Dispense complimentary amenities to guests who have attained the necessary levels of play while following departmental standards for profitability.
• Obtain and manage all reservations for guests to attend on-premise casino functions (tournaments, giveaways, concerts, parties, etc.) including transportation and hotel stays.
• Represent the casino at on and off property events.
• Reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.).
• Partner with other members of the Casino Marketing team and other departments to identify VIP guests.
• Assist VIP guests with casino credit and special reservations.
• Use marketing lists to outbound call/email customers to win their business.
• Resolve guest complaints and/or conflicts.
• Facilitate effective management of information throughout the department and casino.
• Exhibit a commitment to responsible gaming and the responsible service of alcohol in our premises.
• Maintain confidentiality of both guest information and the integrity of Rio database information.
• Maintain a working knowledge of casino facilities and current and upcoming special events in order to advise guests and fellow employees.
• Perform other related duties as assigned/required.
• Mentor other Casino Host staff to ensure adherence to departmental and property standards in conjunction with Casino marketing management.
• Assist in training new Casino Marketing co-stars on standard operating procedures, IT platforms and departmental philosophies.
• Comply with Title 31 and AML/SARC regulations.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

REQUIREMENTS

• Deep knowledge of gaming systems and the hospitality/gaming business.
• Leadership and management skills.
• Ability to foster relationships effectively through email, telephone, in-person, and group communication.
• Passion for guest service.
• Willingness to work a flexible schedule, including nights, holidays, and weekends.
• Strong coaching, inspiring and developing interpersonal relationships with team members, peers, and leaders.
• Problem-solving skills: define problems, collect data, draw conclusions, and resolve issues.
• Ability to respond to inquiries or complaints from employees, guests, or regulatory agencies.
• Dedication to improving operational processes and efficiencies.
• Ability to effectively present information to top management.
• Strong partnering, organizational, and decision-making skills.
• Title 31/SARC knowledge.
• High School Diploma or GED equivalency.
• Minimum age of 21 years old.

PREFERRED

• At least two years’ experience in a casino host role.
• Proficiency with IGT/Patron Management systems, Opera, Outlook, and Microsoft Office applications.
• Proficiency in multiple languages.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL REQUIREMENTS

• Ability to work under time constraints and within established deadlines.
• Ability to regularly lift and move up to 20 pounds.
• Ability to push, pull, reach, bend, twist, kneel, and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as noise, dust and smoke.

EEO STATEMENT

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.