Table Games Floor Supervisor: Lead & Coach Dealers

Rio Hotel & Casino Las Vegas; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Rio Las Vegas is seeking a Table Games Supervisor to oversee dealers, maintain high levels of customer service, and ensure compliance with gaming regulations. The role involves supervising staff, evaluating performance, and ensuring accurate cash handling in a fast-paced casino environment.

Applicants should have a high school diploma or equivalent and a dealer training background, with strong math, communication, and knowledge of Rio’s table games.

Qualifications

• High school diploma or equivalent and relevant dealer training or experience.
• Deep knowledge of Rio Las Vegas casino games and rules.
• Strong math and numerical accuracy with cash handling.

Responsibilities

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Skills

Supervisory skills

Customer service

Math/ numerical skills

Communication

Knowledge of casino games

Attention to detail

Cash handling

Education

High school diploma or equivalent

Tools

Credit processing system

Job description

Rio Las Vegas is seeking a Table Games Supervisor to oversee dealers, maintain high levels of customer service, and ensure compliance with gaming regulations. The role involves supervising staff, evaluating performance, and ensuring accurate cash handling in a fast-paced casino environment.

Applicants should have a high school diploma or equivalent and a dealer training background, with strong math, communication, and knowledge of Rio’s table games.