TABLE GAMES SUPERVISOR

Happy Valley Casino; State College (Centre County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Retirement Savings Options

PTO Programs That Promote Work-Life-B1

Job summary

Happy Valley Casino in State College, PA, seeks a Table Games Supervisor to lead daily operations, ensure regulatory compliance, and deliver exceptional guest service in a fast-paced gaming environment.

You will oversee table games, coach dealers, monitor performance, and help train new team members while maintaining the highest standards of integrity and accuracy.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of Table Games experience required.
• Demonstrated knowledge of casino table game operations, procedures, and regulations.
• Prior supervisory or leadership experience preferred.

Responsibilities

• Oversee the daily operations of designated table games, ensuring compliance with Pennsylvania Gaming Control Board (PGCB) regulations while delivering an exceptional guest experience.
• Supervise assigned table games, including: Midi Baccarat, Craps, Blackjack, Roulette, Three Card Poker, Ultimate Texas Hold'em, Mississippi Stud, Spanish 21.
• Serve as a Boxperson when operational needs require. Supervisors will not supervise within the same pit where they performed Boxperson duties.
• Monitor dealer performance and provide coaching, training, performance feedback, and corrective action when necessary.
• Ensure strict adherence to PGCB regulations, internal controls, gaming procedures, and company policies.
• Resolve guest concerns and disputes professionally while maintaining a positive gaming environment.
• Complete and verify table game documentation, including fills, credits, ratings, and related records accurately.
• Assist in training, mentoring, and developing new dealers and table games team members.
• Maintain a secure, fair, and welcoming gaming atmosphere for guests and team members.
• Support departmental goals and perform additional duties as assigned.

Skills

Table Games knowledge

Leadership

Regulatory compliance

Guest service

Training coaching

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

TABLE GAMES SUPERVISOR

Table Games Active - Non Union full-time Management State College, PA, US

Lead the Action at Happy Valley's Newest Entertainment Destination!

Right in the heart of State College, PA, you'll find the area's newest and most exciting entertainment destination. Happy Valley Casino, located inside The Nittany Mall, has brought the region's first-ever gaming facility to life. Featuring over 600 slot machines, 30+ table games, cocktail service, and multiple dining venues, we're quickly becoming the premier entertainment destination in Happy Valley.

We're seeking an experienced and motivated Table Games Supervisor to oversee daily gaming operations, ensure regulatory compliance, and deliver exceptional guest service. If you're a strong leader with extensive table games knowledge and a passion for creating an outstanding gaming experience, we invite you to join our growing team.

What You'll Do

As a Table Games Supervisor, you'll be responsible for overseeing assigned table game operations while maintaining the highest standards of integrity, accuracy, and guest service.

Key Responsibilities

• Oversee the daily operations of designated table games, ensuring compliance with Pennsylvania Gaming Control Board (PGCB) regulations while delivering an exceptional guest experience.
• Supervise assigned table games, including:
  • Midi Baccarat
  • Craps
  • Blackjack
  • Roulette
  • Three Card Poker
  • Ultimate Texas Hold'em
  • Mississippi Stud
  • Spanish 21
• Serve as a Boxperson when operational needs require. Supervisors will not supervise within the same pit where they performed Boxperson duties.
• Monitor dealer performance and provide coaching, training, performance feedback, and corrective action when necessary.
• Ensure strict adherence to PGCB regulations, internal controls, gaming procedures, and company policies.
• Resolve guest concerns and disputes professionally while maintaining a positive gaming environment.
• Complete and verify table game documentation, including fills, credits, ratings, and related records accurately.
• Assist in training, mentoring, and developing new dealers and table games team members.
• Maintain a secure, fair, and welcoming gaming atmosphere for guests and team members.
• Support departmental goals and perform additional duties as assigned.

Qualifications

Required Education & Experience

• High School Diploma or equivalent required.
• Minimum of two (2) years of Table Games experience required.
• Demonstrated knowledge of casino table game operations, procedures, and regulations.
• Prior supervisory or leadership experience preferred.

Requirements

• Valid Pennsylvania Driver's License.
• Must be able to obtain and maintain licensing through the Pennsylvania Gaming Control Board.
• Strong leadership, communication, and conflict-resolution skills.
• Ability to make sound decisions in a fast-paced gaming environment.
• Excellent attention to detail and commitment to regulatory compliance.

Physical Requirements

• Ability to lift and carry up to 50 pounds on a regular basis.
• Ability to perform repetitive motion tasks.
• Ability to stand and walk for extended periods, up to 8 hours.
• Ability to work in a fast-paced casino environment with frequent interaction with guests and team members.

Why Join Happy Valley Casino?

Happy Valley Casino is not just an exciting place to work. We believe our team members deserve exceptional rewards, development opportunities, and benefits that support both their professional and personal lives.

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Wide Variety of Voluntary Insurance Options
• Retirement Savings Options

Benefits for All Team Members

• Employee Assistance Program
• Unlimited Access to National and Local Discounts
• Free Employee Dining
• Robust Employee Recognition Program
• Growth and Advancement Opportunities
• PTO Programs That Promote Work-Life Balance

Additional Information

Casino employees may be required to obtain a Pennsylvania Gaming License. The cost of licensure is covered by Happy Valley Casino.

Build Your Leadership Career with Us

This is an exciting opportunity to be part of a growing organization and help shape the gaming experience at Central Pennsylvania's newest casino. If you're passionate about gaming operations, regulatory excellence, team development, and guest service, we'd love to hear from you.

Saratoga Casino Holdings, LLC and its subsidiaries are equal opportunity employers and are strongly committed to workforce diversity. We value and support individuals of all backgrounds and cultures, including but not limited to those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. The company is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process.

This job description is not intended to be an exclusive or exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform additional job-related duties as assigned.