ASSISTANT PIT MANAGER

ViziRecruiter,LLC.; Riverside (CA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Riverside, CA seeks a Table Games Supervisor to lead a shift, oversee games and protection, ensure customer service, manage scheduling, and assist in budgeting. Candidates should have at least an Associates degree or 3 years leadership in Table Games, strong communication, and proficiency in Excel/Word.

The role requires flexibility for nights, holidays, and weekends. Join a fast-paced team in a dynamic casino environment with opportunities for career growth and competitive

Qualifications

• Associates degree or 3 years in a leadership role in Table Games.
• Thorough knowledge of Table Games operations.
• Excellent written and verbal communication.
• Proficiency in Microsoft Excel and Word.
• Ability to interact with guests and resolve conflicts diplomatically.
• Ability to write reports and procedures.
• Able to work nights, holidays, weekends.
• Strong arithmetic skills.

Responsibilities

• Supervise staff and daily table games operations on shift.
• Oversee games, game protection, and table game operations.
• Monitor performance against goals and budgets.
• Manage scheduling and guest satisfaction.
• Assist with department budgeting and reporting.
• Promote excellent customer service and ensure compliance.
• Ensure regulatory compliance and confidentiality.
• Monitor cash and chips handling and payouts.

Skills

Table Games knowledge

Communication skills

Microsoft Excel

Microsoft Word

Problem solving

Report writing

Public speaking

Shift flexibility

Education

AA degree or equivalent experience

Tools

Table Games operating systems

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.
• Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Effectively handles customer concerns and requests.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games operations.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.
• Must have thorough knowledge of all Table Games and Table Games operations.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must successfully complete TIPS training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.