TABLE GAMES FLOOR MANAGER

PENN Entertainment, Inc.; Alton (IL); Hybrid; USD 52,000 - 78,000; Full time

Job summary

PENN Entertainment in Alton, IL is seeking a Table Games Supervisor to oversee staff, ensure smooth operations, and maintain guest satisfaction in a fast-paced casino environment.

Applicants should have an Associate degree and at least one year of table games experience, plus strong communication and teamwork skills; knowledge of table games and operating systems is a plus.

Qualifications

• Associate degree with one year table games experience.
• Excellent written and oral communication.
• Flexibility to work all shifts, including nights and weekends.

Responsibilities

• Supervise staff and management in the table games department and monitor performance.
• Coordinate scheduling with manager to ensure guest satisfaction.
• Assist in budget process and report budget concerns to management.
• Collaborate with shifts to implement strategies for service, revenue growth, and expense management.
• Maintain accountability for gaming equipment and compliance with regulations.

Skills

Customer service

Communication

Microsoft Excel

Guest interaction

Education

Associate degree

Tools

Table Games OS

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives


• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.


• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.


• Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.


• Make suggestions for improvement on standard operating procedures as needed.


• Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.


• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.


• Assists with verifications of table inventories and effectively manages table limits.


• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.


• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.


• Shares responsibility for the overall integrity of daily operations.


• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.


• Ensures efficient operations table games protection.


• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.


• Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.


• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.


• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associates Degree (A.A.) in related field; one-year experience in Table Games or equivalent combination of education and experience.


• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.


• Excellent skills in both written and oral communication.


• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


• Must have knowledge of all Table Games and Table Games Operation.