Table Games Assistant Pit Manager- $5k Sign On Bonus

PENN Entertainment, Inc.; Joliet (IL); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

PENN Entertainment in Joliet, IL is seeking a Table Games Shift Supervisor to oversee the daily operation of a designated shift, supervise staff, ensure game integrity and customer service excellence, and meet performance goals.

You will monitor compliance with internal controls, manage schedules, support budget processes, and maintain confidentiality while delivering outstanding guest experiences.

Competenze

• Associates degree or minimum of three years in a Table Games leadership role.
• Thorough knowledge of Table Games operations and procedures.
• Strong communication and problem-solving abilities.

Mansioni

• Supervise staff and daily management of a designated shift in Table Games.
• Monitor game procedures, protection, and operational integrity.
• Schedule coordination, budgeting support, and guest satisfaction focus.
• Ensure compliance with internal controls and regulatory requirements.
• Maintain confidentiality and handle guest concerns professionally.
• Oversee chip/cash handling, inventories, and payouts accuracy.

Conoscenze

Communication skills

Conflict resolution

Leadership

Customer service

Diplomacy

Formazione

Associate degree or 3 years Table Games leadership experience

Strumenti

Microsoft Excel

Table Games operating systems

Descrizione del lavoro

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Effectively handles customer concerns and requests.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games operations.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.
• Must have thorough knowledge of all Table Games and Table Games operations.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).