Table Games Lead & Supervisor – Dealer Mentor

The Post Oak; Stateline (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work environm—

Generous employee discounts on dining,

Community volunteer opportunities

Job summary

The Post Oak is seeking a Casino Floor Supervisor to oversee a section of the casino floor, manage dealer activity, and ensure game integrity. You will deliver exceptional guest service, communicate with management, and maintain knowledge of events and SOPs.

Qualified candidates will supervise dealers, understand game rules, and adhere to regulations while supporting a positive team environment and brand values.

Qualifications

• Supervise dealers in assigned section and provide direction.
• Maintain knowledge of game rules and SOPs.
• Ensure compliance with laws, regulations and policies.
• Identify advantage play and cheating techniques.

Responsibilities

• Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered in the assigned section.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events. Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.
• Greet and interact with guests in a professional, welcoming and attentive manner.
• Ensure all laws, regulations, MICS and company/departmental policies are followed in the assigned section.
• Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day-to-day tasks.
• Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Rate players accurately including time played, average bet and win/loss.
• Track table inventory; ensure chips are accounted for.
• Continually communicate pertinent gaming and employee information to the team Lead, Casino Manager and/or the Casino Shift Manager.
• Issue / Redeem markers to credit customers per MICS and SOPs.
• Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes.

Skills

Supervisory experience

Table games knowledge

Guest service excellence

English fluency

Team leadership

Tools

Bally Table View

CMP

Job description

The Post Oak is seeking a Casino Floor Supervisor to oversee a section of the casino floor, manage dealer activity, and ensure game integrity. You will deliver exceptional guest service, communicate with management, and maintain knowledge of events and SOPs.

Qualified candidates will supervise dealers, understand game rules, and adhere to regulations while supporting a positive team environment and brand values.