Table Games Floor Lead — Service, Training & Compliance

Hard Rock Hotel & Casino Ottawa

Badger Township (ND)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Job summary

Hard Rock Hotel & Casino Ottawa seeks a Floor Supervisor for Table Games to oversee dealer duties, train staff, and ensure adherence to gaming regulations. You will monitor pit activity, manage guest interactions, and maintain service standards in a dynamic gaming environment.

Experience in table games and prior supervisory roles are preferred. This role requires strong leadership, problem-solving, and a commitment to regulatory compliance within a fast-paced casino setting.

Qualifications

Directly supervises dealer responsibilities in accordance with company policies and procedures.
Trains team members, plans, assigns and directs work.
Appraises performance, rewards, and disciplines team members.
Addresses complaints and resolves problems.
Rates and tracks guests' play.
Assists guests in obtaining a marker.
Ensures buy-ins are correct and adheres to gaming regulations.
Performs other duties as assigned.

Responsibilities

Directly supervises dealer responsibilities in accordance with the company policies and procedures.
Trains team members, planning, assigning and directing work.
Appraises performance, rewards, and disciplining team members.
Addresses complaints and resolving problems.
Rates and tracking guests play.
Assist guests in obtaining a marker.
Make sure buy-ins are correct and ensure adherence to gaming regulations.
Performs all other duties as assigned.