Table Games Floor Lead: Coach Dealers & Ensure Integrity

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 50,000 - 75,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Floor Supervisor to oversee table games and staff, ensuring safety, integrity, and compliance with gaming regulations. You will supervise dealers, coach staff, and maintain superior customer service by cultivating the established player base and projecting a positive company image.

Key duties include standing and circulating, knowing game rules, calculating payoffs, monitoring compliance, handling credit access, and evaluating staff performance while

Qualifications

• Must be 21 years of age.
• Two (2) years of experience as a Floor Supervisor.
• Knowledgeable about applicable gaming regulations and company policies.
• Knowledge of a minimum of two (2) games.
• Excellent communication and customer service skills.
• Able to obtain/maintain necessary certifications and/or licenses.

Responsibilities

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Skills

Communication

Customer service

Supervision

Regulatory knowledge

Job description

Boyd Gaming Corporation is seeking a Floor Supervisor to oversee table games and staff, ensuring safety, integrity, and compliance with gaming regulations. You will supervise dealers, coach staff, and maintain superior customer service by cultivating the established player base and projecting a positive company image.

Key duties include standing and circulating, knowing game rules, calculating payoffs, monitoring compliance, handling credit access, and evaluating staff performance while