Casino Table Games Shift Lead — Growth & Recognition

The Post Oak; Atlantic City (NJ); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Benefit options available

Paid Time Off

Opportunities for advancement

Diversity valued

Employee discounts

Volunteer opportunities

Job summary

The Post Oak in Atlantic City, NJ is seeking an experienced D/R Asst Casino Shift Mgr to supervise dealers in an assigned casino floor section and ensure a premium guest experience with professionalism. This role may dual-rate up to an assistant casino shift manager position as needed.

Responsibilities include overseeing table games operations, resolving disputes, evaluating dealer performance, and recognizing staff. A strong knowledge of game rules and leadership is essential.

Qualifications

• Must have a strong knowledge of games and casino rules, procedures and regulation.
• Minimum of 5 years of experience in a minimum of two games (preferably Craps) and knowledge of all games.
• Experience as a dual rated Shift Manager is preferred but not compulsory.
• Strong Supervisory skills and demonstrated leadership ability among peers.

Responsibilities

• Directly supervises the operation and conduct of their assigned area/tables in compliance with gaming regulations and department policies and procedures.
• Settles disputes which might arise at gaming tables, notifies Asst. Games Shift Manager or above when necessary.
• Accountable for the development and performance of dealers, including the issuance of annual performance evaluations.
• Responsible for rewarding dealers with commendations and making recommendations for Employee Recognition programs.
• Ensures a high level of service is consistently provided.
• Ensures a professional, cohesive and positive work environment is provided.
• Oversees the operation and supervision of all table games.
• Ensures compliance with gaming regulations and department policies and procedures.
• Settles disputes which may arise at gaming table.
• Establishes performance expectations and holds staff and themselves accountable to ensure objectives are attained.
• Accountable for the development and performance of games personnel and including the issuance of annual performance evaluations.
• Responsible for rewarding supervisors and dealers with commendations and making recommendations for Employee Recognition programs.
• Responsible for providing on the job training, including service enhancement techniques.
• Responsible for assigning and/or reassigning the appropriate games personnel to the their assigned area/tables.
• Responsible for enforcing company policies with the authority to issue appropriate discipline up to and including written disciplinary action notices.
• Ensures compliance with DGE regulations, company policies & procedures and internal controls.
• Demonstrates consistent and sound decision making ability, including complex and challenging situations involving guests and/or employees.
• Ensures a high level of service is consistently provided by all gaming personnel.
• Ensures a cohesive and positive work environment is provided.
• Performs any other related duties as assigned.

Skills

Game knowledge

Leadership ability

Job description

The Post Oak in Atlantic City, NJ is seeking an experienced D/R Asst Casino Shift Mgr to supervise dealers in an assigned casino floor section and ensure a premium guest experience with professionalism. This role may dual-rate up to an assistant casino shift manager position as needed.

Responsibilities include overseeing table games operations, resolving disputes, evaluating dealer performance, and recognizing staff. A strong knowledge of game rules and leadership is essential.