Table Games Floor Supervisor - Table Games Operations

170 815 Entertainment, LLC; Rockford (IL); On-site; USD 34,000 - 44,000; Full time

Job summary

170 815 Entertainment, LLC is seeking a Table Games Supervisor for Hard Rock Casino Rockford. Under the Assistant Casino Operations Manager, you will supervise dealers, develop the Table Games team, and ensure guest service excellence while maintaining regulatory compliance.

You will train staff, plan and direct work, resolve guest issues, manage markers, and ensure correct buy-ins. The role requires 3 years of table games experience and a high school diploma, with potential growth in dual-rated

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
• Must successfully pass background check and be 21 years of age.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Rockford for gaming entertainment.
• Directly supervise dealer responsibilities in accordance with company policies.
• Develop Table Games team members to provide superior service to guests.
• Train team members, plan, assign, and direct work.
• Appraise performance, rewards, and discipline team members.
• Address complaints and resolve problems.
• Rate and track guests play and assist guests with markers.
• Ensure buy-ins are correct and adherence to IGB regulations.

Skills

Guest relations

Leadership

Training

Regulatory compliance

Problem solving

Communication

Education

High School Diploma

Three years table games experience

Two years in a Dual-Rated management level capacity or above is preferred

Tools

Spreadsheets

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Under the direction of the Assistant Casino Operations Manager, is responsible for providing superior service to both internal and external customers. The incumbent is also responsible for building relationships with players and acts as a mentor to team members to build their player development skills. Manages staff and resources, related to Table Game Operations, on an assigned shift ensuring compliance with established regulations.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.

Directly supervises dealer responsibilities in accordance with the company policies and procedures.

Develop Table Games team members to provide superior service to our guests.

Responsibilities include training team members, planning, assigning, and directing work.

Appraising performance, rewards, and disciplining team members.

Addressing complaints and resolving problems.

Rating and tracking guests play.

Assist guests in obtaining a marker.

Making sure buy-ins are correct.

Insures adherence to all IGB gaming regulations and statues.

NON-ESSENTIAL JOB FUNCTIONS:

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High School Diploma required.

Three years table games experience required.

Two years in a Dual-Rated management level capacity or above is preferred.

Must be knowledgeable in all primary casino games and most secondary games.

ADDITIONAL REQUIREMENTS:

Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.

Must successfully pass background check.

Must be twenty-one (21) years of age.

Prior experience in the Gaming industry is required.

KNOWLEDGE OF:

Pertinent federal, state, and local laws, codes, and regulations.

Hard Rock operations.

Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

ABILITY TO:

Interpret and explain policies and procedures.

Observe and direct actions of subordinates/trainees.

Calculate figures and create and manipulate spreadsheets to produce reports.

Effectively present information and respond to questions from groups of managers, clients, customers and the public.

Solve practical problems and deal with a variety of situations.

Be flexible to work varying shifts and time schedules as needed.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions.

If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range: $25 - $32/

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!