Assistant Manager, Cafe

170 815 Entertainment, LLC; Rockford (IL); On-site; USD 50,000 - 68,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Front‑of‑House Supervisor to oversee all dining outlets and front‑of‑house staff, mentoring team members and maintaining high guest service standards.

The role requires a High School Diploma (or equivalent), four years’ dining experience and at least two years’ supervisory experience, or a Bachelor’s in Restaurant Management. Flexibility for holidays/weekends; background check and licenses required.

Qualifications

• High School Diploma, or equivalent.
• Four (4) years’ dining experience.
• Minimum of two years’ Food and Beverage supervisory experience; or a Bachelor’s degree in Restaurant Management or related field.

Responsibilities

• Supervise front-of-the-house operations and staff across dining outlets.
• Mentor team members to provide superior guest service.
• Open/close shifts, ensure cleanliness and asset security.
• Manage scheduling, time and attendance, and performance appraisals.
• Monitor budget and labor resources for efficient operation.
• Maintain guest satisfaction and address concerns promptly.

Skills

Guest relations

Leadership

Scheduling

Time management

Cash handling

Budgeting

Communication

Staff mentoring

Service excellence

Education

High School Diploma

Dining experience

Food & Beverage supervisory experience

Bachelor's degree in Restaurant Management or related field

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Position Summary

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food & beverage outlets as needed.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints to maintain positive guest relations.
• Inspect food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand to achieve smooth operation of the department.
• Attend and participate in meetings, completing follow‑up as assigned.
• Perform work regularly and predictably.
• Attend seminars when needed.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Non‑Essential Job Functions

• Attend seminars when needed.

Education and /or Experience Requirements

High School Diploma, or equivalent Four (4) years’ dining experience, Minimum of two years’ Food and Beverage supervisory experience; or a Bachelor’s degree in Restaurant Management or related field.

Additional Requirements

• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must be at least twenty‑one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

Knowledge Of

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food products, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
• Wines and alcoholic beverages.

Ability To

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which are responsible.
• Maintain bar operations.

Pay Range: $50,000 - $67,500

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes. The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!