Outlet Server - Hard Rock Cafe - $13/Hour + Tips

Hard Rock International; Rockford (IL); On-site; USD 21,000 - 34,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Server to provide exceptional personalized service and ensure guests’ needs are met promptly and efficiently. The role requires multitasking across multiple duties, VIP guest experience, and strong knowledge of casino facilities and services.

A professional, friendly appearance and discretion are essential. Responsibilities include taking orders, serving meals and beverages, and maintaining cleanliness while adhering to sanitation standards.

Qualifications

• High School diploma or GED preferred.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience is strongly preferred.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Rockford.
• Greeting each guest and provide superior guest service for all Food & Beverage operations.
• Maintain pleasant and courteous attitude and complete opening/closing duties.
• Assist bussers in setting tables and clearing dishes per procedures.
• Present menus, suggest courses and drinks, answer questions on food prep.
• Take orders, serve meals, and ensure guest satisfaction throughout service.

Skills

Guest service

Communication

Multitasking

Professional demeanor

Teamwork

Education

High School diploma or GED

Job description

Our Team Members & Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Position Summary

Under the supervision of the Supervisor - Hard Rock Cafe, a Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Greeting each guest and provide superior guest service at for all company Food and Beverage operations.
• Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Presents the menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage orders.
• Have basic knowledge of all houses and call liquor.
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill all drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward’s station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhering to sanitation standards as outlined by State Law and company.
• Maximizing profit and guest satisfaction through effective cost controls.
• Adhere to all three-star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.
• Other departmental related duties and assignments as directed by management.

Non-Essential Job Functions

• Attend seminars when needed.

Education and /or Experience Requirements

High School diploma or G.E.D. equivalency preferred.

Additional Requirements

• Must be able to obtain valid Food Handlers or Bassett certification, (as required), as well as Illinois Gaming license.
• Must be willing to work a flexible schedule
• Ability to read and write English required.
• Must have good communication skills and always maintain friendly personable attitude.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience is strongly preferred.
• Ability to lift and carry up to 25 lbs.
• Must be at least eighteen (18) years of age.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

Knowledge Of

• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.

Ability To

• Move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Make repeating movements of the arms, hands, and wrists.
• Express or exchange ideas verbally and perceive sound by ear.
• Obtain impressions through the eyes.
• Display manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Turn or twist body parts in a circular motion.
• Tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Additional Information

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes. Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information. Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions.

If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range

Pay Range: $2 - $25/

Company Background

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007- the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!