Supervisor, Poker

Hard Rock International; Rockford, Northern (IL, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Poker Supervisor to lead the poker team, drive continuous improvement of the guest experience, and ensure game integrity under Illinois Gaming Board regulations. You will oversee staff training, schedules, and adherence to internal controls, report irregularities to management, and maintain compliant operations with a focus on service.

This role requires high school diploma or GED, state licenses, ability to pass background checks, and strong interpersonal

Qualifications

• High School diploma or GED required.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must pass background check.
• Must be at least 21 years of age.
• Prior experience opening new properties/outlets strongly preferred.
• Well-developed interpersonal skills and professional appearance.
• Excellent employee and customer service skills are essential.

Responsibilities

• Lead and support Poker team to deliver legendary customer service.
• Ensure staff have training, tools, and mindset for service.
• Maintain game integrity and compliance with internal controls and IGB regulations.
• Resolve disputes in a professional and timely manner.
• Inform Poker Manager and Surveillance of irregularities.
• Ensure facilities and equipment are available and functioning.
• Guide and evaluate personnel; manage table inventory.
• Adhere to IGB regulations and company policies.

Skills

Excellent math

Interpersonal skills

Customer service

Team player

Education

High School diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Poker Supervisor leads the poker team to create continuous improvement in the employee experience and service for our guests. The Poker Supervisor is responsible for overseeing game protection, integrity and maintains compliance with internal controls and Illinois Gaming Board regulations.

ESSENTIAL FUNCTIONS:

• (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
• Leads and supports Poker team to create legendary customer service.
• Ensure Poker staff have the training, tools and mindset to enable them in their positions as service professionals.
• Leads the Poker team in a way that creates continuous improvements in the employee experience.
• Ensure operational and game integrity.
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Informs Poker Manager of disputes on game.
• Ensure that required facilities and equipment are available and function properly.
• Guides and instruct assigned personnel in the proper performance of their duties.
• Reviews and evaluates personnel.
• Initiates fills and credits to a game as necessary.
• Records table inventory when the table opens and after it closes.
• Other duties as assigned.
• Knows and abides by IGB regulations, internal controls and company policies and procedures.
• Always presents oneself as a credit to Hard Rock Casino and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

NON-ESSENTIAL JOB FUNCTIONS:

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) High School diploma, or GED is required.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must be at least twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Must have a professional appearance.
• Must get along with co-workers and be a team player.
• Excellent employee and customer service skills are essential.

KNOWLEDGE OF:

• Excellent math skills while multi-tasking.
• Casino rules, procedures and regulations related to Poker.

ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Communicate effectively with outside contacts and all levels of team members.
• Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range: $48,000 - $62,400/

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!