Table Games Floor Supervisor - Table Games Operations

Hard Rock Hotel Cancun; Northern (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Hard Rock Hotel Cancun is seeking a Table Games Floor Supervisor to lead the pit under the Pit Manager. You will supervise dealers, ensure top service, monitor games, and uphold gaming standards while maintaining integrity of the games.

You will train team members, assign work, review performance, resolve guest concerns, and ensure buy-ins and markers are handled correctly in compliance with regulations.

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above preferred.

Responsibilities

• Directly supervises dealer responsibilities in accordance with company policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Ensures adherence to gaming regulations.
• Performs all other duties as assigned.

Skills

Leadership

Customer service

Training

Regulatory knowledge

Education

High School Diploma

Job description

## Table Games Floor Supervisor - Table Games OperationsApplylocations: Hard Rock Hotel & Casino Tejontime type: Full timeposted on: Posted Todayjob requisition id: R12037Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits**Job Description:**FLOOR SUPERVISOR - TABLE GAMESResponsibilitiesUnder the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.Essential Duties & Responsibilities:* Directly supervises dealer responsibilities in accordance with the company policies and procedures.* Responsibilities include training team members, planning, assigning, and directing work.* Appraising performance, rewards, and disciplining team members.* Addressing complaints and resolving problems.* Rating and tracking guests play.* Assist guests in obtaining a marker.* Making sure buy-ins are correct. Insures adherence to all gaming regulations.* Performs all other duties as assignedQualifications* High Scholl Diploma required.* Three years table games experience required.* Two years in a Dual-Rated management level capacity or above is preferred.* Must be knowledgeable in all primary casino games and most secondary games.