Table Games Floor Supervisor - Table Games Operations

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 33,000 - 41,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Dual Rated Supervisor to deliver superior guest service and supervise a pit area with one or more games, ensuring the delivery of Customer Service standards and adherence to gaming regulations.

Responsibilities include training team members, planning and directing work, addressing guest concerns, and monitoring play while maintaining game integrity and compliance.

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must be knowledgeable in all primary casino games and most secondary games.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all gaming regulations.

Education

High School Diploma

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Position Summary

Under the direction of the Pit Manager, the Dual Rated Supervisor is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all gaming regulations.

Non-essential Job Functions

Attend seminars when needed.

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

High School Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience in the Gaming industry strongly preferred.

Knowledge Of

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

Ability To

• Calculate figures and create and manipulate spreadsheets to produce reports.
• Effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Solve practical problems and deal with a variety of situations.
• Be flexible to work varying shifts and time schedules as needed.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.

Pay Range

$24 - $30/Hourly