Table Games Dealer - Table Games Operations

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

160 Hard Rock Casino Cincinnati LLC is seeking a Table Games Dealer to join our casino team on site in Cincinnati. You will deal assigned games in accordance with established policy and procedures while ensuring guest satisfaction and compliance.

The role requires two years of dealer experience, proficiency in Blackjack, Craps, and Roulette, and the ability to pass an audition or learn new carnival games within 90 days.

Qualifikationen

• Two (2) years’ experience as a Table Games dealer
• Proficiency in Blackjack, Craps, and Roulette
• Must pass an audition displaying table games skills or be willing to learn all carnival games within 90 days
• Able to deal two primary games with high proficiency and strong customer service skills
• Certificate of completion from an accredited Gaming School or equivalent
• Knowledge of Seminole Gaming’s Compliance, Regulations, Policies & Procedures

Aufgaben

• Provides superior customer service and positive interactions with customers and coworkers
• Delivers prompt, accurate, and courteous dealing to players following policies
• Explains aspects of various games to gaming patrons as needed
• Processes cash and maintains proper handling and accounting for table items
• Maintains familiarity with other gaming/entertainment activities to answer guest questions
• Understands and follows department standards, policies and procedures

Kenntnisse

Table games dealer proficiency

Customer service

Audition required

Game knowledge

Gaming school certificate

Ausbildung

Certificate from Gaming School

Jobbeschreibung

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Responsibilities include but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game.

PRIMARY RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
• As called upon, explains aspects of various games to gaming patrons.
• Processes all cash and maintains proper handling and accounting for assigned property items.
• Maintains familiarity with other gaming and entertainment/service activities for the guests, to provide information and correct answers to questions.
• Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.

QUALIFICATIONS

• Preferred two (2) years’ experience as a Table Games dealer required
• Must be proficient in Blackjack, Craps, and Roulette
• Must be able to successfully pass an audition displaying adequate table games skills for Blackjack and/or Craps, Roulette, Pai Gow/Baccarat and all carnival games or be willing to learn all carnival games within the first 90 days of employment.
• Must be able to deal two primary games with a high level of proficiency and must possess excellent customer service and talent relation skills.
• Must possess a certificate of completion from an accredited Gaming School or equivalent.
• Must have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies & Procedures.
• Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.

WORK ENVIRONMENT

May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise. You must be able to lift up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.

About the Company

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!