Manager, EVS

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 76,000 - 111,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a housekeeping supervisor to lead guest relations, supervise staff, and ensure high cleaning and service standards. You will schedule workloads, train team members, and perform inspections to maintain brand quality.

The role requires 3–5 years in housekeeping supervision, strong communication, and the ability to coach and evaluate staff. A high school diploma is required; an associate degree is preferred. On-site work, with benefits according to status.

Qualifications

• Minimum high school education with 3–5 years of supervisory housekeeping experience; associate degree preferred.
• Knowledge of regulatory requirements and supervisory responsibilities.
• Strong leadership, communication, and guest relations skills.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Bristol for entertainment and mentors staff to provide superior guest service.
• Prepares work schedules and assigns projects to meet cleaning and guest service standards.
• Performs supervisory duties, coaching, hiring assistance, training programs, and evaluations.
• Conducts detailed public area inspections to ensure quality and identify problems.
• Recommends process adjustments to improve guest service efficiency.
• Resolves guest problems to ensure total satisfaction.
• Prepares daily reports and promotes cross-department communication.
• Conducts property inspections to ensure policy adherence and identify issues.
• Attends meetings and follows up on assigned tasks.
• Performs other duties as assigned.

Skills

Guest service

Leadership

Supervisory skills

Communication

Time management

Education

High School Diploma or equivalent; Associate’s Degree preferred

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Position Summary

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
• Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
• Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
• Recommends adjustments to departmental procedures to more effectively service the guest.
• Resolves problem situations to ensure total guest satisfaction.
• Prepares daily reports and promotes effective communication both internally and with other departments.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Resolve guest problems/requests to ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Perform other duties as assigned.

Non-essential Job Functions

• Attend seminars when needed.

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 3 to 5 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc)

• Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

Knowledge Of

• Regulatory requirements.
• Supervisory/management duties.
• Leadership skills.

Ability To

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Ability to review reports and observe activities subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Pay Range

$76,000 - $111,200/Salary