TABLE GAMES - FLOOR SUPERVISOR - FT

Seminole Hard Rock Hotel & Casino Hollywood; Hollywood (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player seeks a dedicated individual to provide exceptional customer service in a vibrant casino environment. This role involves overseeing gaming areas, ensuring compliance with policies, and creating an enjoyable atmosphere for guests. With a focus on teamwork and professionalism, you will play a key role in enhancing guest experiences and maintaining the integrity of the games. If you thrive in dynamic settings and are passionate about hospitality, this opportunity offers a chance to make a significant impact in a world-renowned entertainment destination.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus Opportunity

Qualifications

• 5 years of table games experience required.
• Must be knowledgeable in all primary casino games.

Responsibilities

• Provide superior service to customers in a fast-paced environment.
• Monitor and control game areas to ensure service standards.

Skills

Customer Service

Knowledge of Casino Games

Problem Resolution

Team Collaboration

Education

High School Diploma

Gaming Licensure

Job description

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking, and paddleboarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games, and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity will showcase A-list entertainers, comedy acts, Broadway performances, sporting events, and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441) and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Responsibilities:

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards while maintaining the integrity of the games.

Essential Job Functions:

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly, and conducive to a high level of productivity & performance, as well as morale.
• Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer-related problems in a fast-paced environment.
• Ensures the protection of customer’s rewards and credit lines.
• Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans, and any other confidential information.
• Creates and ensures a fun-filled, entertaining, and exciting environment.
• Perform other duties as assigned.

Qualifications:

Five years of table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, second-hand smoke, excessive noise, and constant exposure to the general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technical developments).