Table Games Floor Supervisor - Philadelphia

Live! Casino & Hotel; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated Table Games Supervisor to ensure the successful operation of their gaming area. In this dynamic role, you will oversee table games operations, manage staff performance, and maintain the integrity of games while providing an exceptional experience for guests. The ideal candidate will possess strong management abilities, excellent communication skills, and a commitment to customer service. Join a high-energy environment that values teamwork and fun, and where your contributions will directly impact the success of the casino. If you thrive in a fast-paced setting and have a passion for the gaming industry, this opportunity is perfect for you.

Benefits

Comprehensive Health Coverage

Generous Retirement Savings Options

Free Uniforms

Free Parking

Discounted Meals

Service and Attendance Bonuses

Tuition Reimbursement

Discounts on Hotels and Travel

Qualifications

• 2-5 years of experience in casino operations with a focus on table games.
• Ability to manage staff and maintain confidentiality of financial data.

Responsibilities

• Supervise table games dealers and ensure integrity of the games.
• Analyze customer play and manage administration of fills/credits.

Skills

Management Skills

Oral and Written Communication

Customer Service Skills

Problem Solving

Confidentiality Maintenance

Knowledge of Gaming Regulations

Public Relations Skills

Education

Bachelor's Degree in Related Fields

Technical School Education in Dealing Specified Games

Tools

Microsoft Software Products

Job description

Overview

Why We Need Your Talents

Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.

Responsibilities

Where You'll Make an Impact

• Responsible to the Casino Pit Manager or Shift Operations Manager for successful performance of assigned duties.
• Controlling gaming cards and equipment.
• Responsible for the supervision and performance of the table games dealers.
• Assists and advises other departments and company personnel as necessary, to assure the success of the table games.
• Manages the administration of fills/credits, player ratings, keeping track of markers, and rundowns.
• Analyzing customers play; cheating scams, counters, and unusual or suspicious variations of play.
• Development of staff, evaluating and training.
• Review table game activities and promotional status with designated managers.
• Meet with departmental directors and managers as necessary.
• Excellent customer service.
• Ensure the safety and security of guests and employees.
• Other duties as assigned.

Qualifications

Skills You'll Need to Succeed

• Methods of Accountability:
  • Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
  • Through various oral and written reports.
  • Through achievement of performance goals.
• Standards of Performance:
  • Management abilities demonstrated in managing the table games operations.
  • Maintain interpersonal working relationship among all personnel.
  • Oral and written communication skills.
  • Willingness to assume responsibility relative to the performance of the table games.
  • Obtainment of departmental budget and goals.
  • Effective managing of the staff.
  • Accuracy in completing assigned duties, paperwork, and reports.
  • Must be proficient with all Microsoft software products.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Knowledgeable of specified games and gaming regulations.
• Ability to add monies and chips.
• Knowledge of theft techniques.
• Good public relations/guest service skills.

A Few Must Haves

• Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
• Technical school education in dealing specified games.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
• Generous retirement savings options are available.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and Attendance bonuses.
• Tuition reimbursement.
• Discounts on hotels, theme parks, travel, and more!

Physical Requirements

• Casino is over 300,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 5%.
• Walking 10%.
• Standing 75%.
• Keyboarding 10%.
• Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

*It is a condition of employment that all new hires who receive job offers after Dec 4, 2021 be fully vaccinated against COVID-19. (A booster shot is not required.) A copy of your COVID-19 Vaccination Record Card, or medical certification from your physician, will be required on your first day of employment. Live! Casino will make reasonable accommodations for disability or sincerely-held religious beliefs.