Poker Supervisor

Green Racing Management Company; Bensalem Township (Bucks County); On-site; USD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading gaming company where your skills in table games dealing and customer service will shine. This role involves ensuring the integrity of poker games, providing exceptional guest service, and collaborating with team members to enhance operations. You'll have the opportunity to interact with guests, monitor game transactions, and contribute to a positive gaming environment. With a strong focus on professional development and a range of benefits, this position is perfect for those looking to grow in the gaming industry while making a significant impact on guest experiences.

Benefits

Medical/Dental/Vision

Paid Time Off

401K with partial company match

Short and Long Term Disability

Employee Dining Room

Free Uniforms

Free Parking

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

Qualifications

• 2+ years as a table games dealer required.
• Good proficiency in English is essential.

Responsibilities

• Monitor poker games to ensure integrity and guest service.
• Advise supervisors of disputes and suspicious activities.
• Assist in training and scheduling Poker Games personnel.

Skills

Table Games Dealing

Customer Service

Game Protection Skills

Casino Management Software

Communication Skills

Tools

Casino Management Software

Job description

Job Responsibilities

• Substantiate poker games business processes and table transactions in assigned areas during assigned shift; continual monitoring of assigned games to ensure game integrity and asset protection; practice excellent guest service and ensure dealers do also.
• Provide appropriate and professional care and service to guests.
• Acknowledge, greet and converse with customers who play at or approach assigned games.
• Substantiate table transactions and provide signatory validations as appropriate.
• Advise the supervisor of progress, disputes, problems, suspicious activity and substantial play.
• Ensure the protection and integrity of assigned games, currency, chips, playing cards and other assets in assigned areas.
• Comply with gaming regulations, internal controls, policies and business processes.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Make suggestions and recommendations for the enhancement of services and operations.
• Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
• Assist in the recruitment, orientation, training, development, and scheduling of Poker Games personnel.
• Maintain an up-to-date knowledge of Company events and promotions and ensure dealers are briefed accordingly.
• Perform all other duties as assigned.

Experience and Skills

• 2+ years as a table games dealer.
• Good proficiency in reading, writing, speaking and understanding English.
• Effective knowledge of casino management software and live games equipment.
• Good game protection skills and knowledge.

Company Benefits include (please note that some are reserved for Full Time Team Members only):

• Medical/Dental/Vision after 90 days of continuous full time service.
• Paid Time off (Vacation, Sick, Holidays).
• 401K with partial company match (after 6 months of employment – both FT and PT).
• Short and Long Term Disability (after a qualifying period).
• Employee Dining Room.
• Free Uniforms and Parking.
• Brightfunds Match program.
• Team Member Assistance Fund.
• Tuition Reimbursement.
• Appreciation and Celebration Events.
• Fun Company Swag.

This is not a comprehensive list of benefits offered.