FLOOR SUPERVISOR - TABLE GAMES

Seminole Hard Rock Hotel & Casino; Florida; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the gaming sector is seeking a Floor Supervisor to enhance guest experiences and ensure smooth table game operations. This role involves supervising dealers, maintaining game integrity, and providing exceptional service in a fast-paced environment. Ideal candidates will have supervisory experience, strong communication skills, and a passion for delivering outstanding service. Join a vibrant team dedicated to creating memorable experiences for guests while enjoying competitive benefits and a supportive workplace culture.

Qualifications

• High school diploma required; some college preferred.
• 1+ year supervisory experience in table games or 3+ years as a dealer.

Responsibilities

• Supervises and directs dealers, ensuring compliance with procedures.
• Monitors table games for compliance and protects game integrity.
• Prepares daily performance reports and manages staffing levels.

Skills

Supervisory Skills

Communication Skills

Mathematical Skills

Experience in Craps

Experience in Roulette

Education

High School Diploma

Some College

Job description

Overview

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates five Seminole Casinos in Coconut Creek, Hollywood, Immokalee near Naples, Brighton Reservation north of Lake Okeechobee, and Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe is known for innovation in gaming and other businesses, operating one of the most profitable gaming enterprises globally. In 2007, it acquired Hard Rock International, a globally recognized music, entertainment, leisure, and dining brand, including the world's largest collection of authentic music memorabilia.

PROPERTY PROFILE:Seminole Brighton Bay Hotel & Casino offers a vibrant environment with nearly 38,000 sq ft of gaming space, including 640 slot machines, 18 table games, a smoke-free gaming area, and a high-limit gaming section. Our staff ensures guests receive exceptional service and a memorable experience, complemented by competitive benefits and a positive work environment.

OUR COMMITMENT TO SERVICE:We consider our visitors as Guests, deserving the same pride and care as one would give in their own home. Providing unparalleled service is core to our mission at Seminole Gaming.

Responsibilities

JOB SUMMARY:

Under the guidance of Table Games Pit Managers, the Team Member acts as a Floor Supervisor during assigned shifts, ensuring game operations adhere to policies and procedures, and fostering a respectful environment for both guests and team members.

ESSENTIAL JOB FUNCTIONS:

• Creates an exciting environment and provides excellent service to guests.
• Supervises, coaches, and directs dealers, ensuring proper procedures and monitoring work processes.
• Monitors table games for compliance with casino and regulatory rules, protecting game integrity and security.
• Assists in disciplinary actions and monitors post-disciplinary performance.
• Tracks and documents patron play, wagers, and wins/losses.
• Ensures professional care and service to guests and employees.
• Protects the assets, including games, currency, chips, and playing cards.
• Maintains open communication with departments and superiors.
• Provides ongoing support and direction to dealers, applying strong leadership skills.
• Manages staffing levels, adjusts game minimums, and oversees pit operations to optimize efficiency.
• Prepares daily performance reports and ensures compliance with policies, procedures, and regulations.

Qualifications

QUALIFICATIONS:

• High school diploma; some college preferred.
• At least one year of supervisory experience in table games or three+ years as a dealer; combination of education and experience may be considered.
• Experience in craps and/or roulette preferred.
• Strong communication and mathematical skills.

WORK ENVIRONMENT:

• Exposure to casino-related factors like smoke, noise, and public interaction.
• Frequent standing, walking, handling, and lifting (20+ pounds).
• Hectic, fast-paced, and crowded environment.

CLOSING:

Preference in employment practices is given to Native Americans, especially members of the Seminole Tribe. Final candidates will undergo background checks, including credit, criminal, and drug screening, prior to employment. For opportunities, visit www.gotoworkhappy.com.

Disclaimer:Management reserves the right to revise the job or assign different tasks as needed due to circumstances.