TABLE GAMES FLOOR SUPERVISOR

Graton-Resort-; Rohnert Park (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Graton Resort & Casino is seeking a Table Games Supervisor to oversee dealers and the gaming floor, ensuring integrity of play and exceptional guest service. You will coach staff, manage compliance with policies, and help grow the player base while maintaining accurate ratings and timely payouts.

The role requires prior casino table games experience, strong communication, and flexibility to work varied shifts, contributing to a premier guest experience at our California property.

Qualifications

• Two years' experience as a table games dealer in a casino environment.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with Guests, Team Members and Management.
• Ability to work any shift or hours.

Responsibilities

• Oversees table games and Team Members to ensure safety, integrity, and compliance with Company and regulatory policies.
• Supervises, coaches and supports dealers.
• Maintains superior guest service by identifying, cultivating, and improving the established player base, contributing to a positive Company image.
• Promotes and enforces Graton Resort & Casino's Service Standards at all times.
• Ensures accurate completion of utilization and training documentation.
• Maintains correct player ratings and ensures the integrity of games in assigned sections.
• Trains and mentors Team Members to uphold service standards and future growth.
• Communicates section information to incoming Floor Supervisor.
• Signs up un-carded players into Rewards Program.
• Ensures proper inventory of cheques on table games to enable payouts to be made quickly and accurately.

Skills

Communication skills

Interpersonal skills

Written communication

Job description

Oversees table games and Team Members to ensure the safety, integrity, security and Company and regulatory policies/procedures of the above are withheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating, and improving the established player base, working towards a positive Company image whenever possible.

Essential Functions

1. 1. Responsible for practicing, supporting, and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
2. 2. Knowledge of all aspects of the game supervised.
3. 3. Ensure utilization reports are accurately completed at designated time.
4. 4. Ensure compliance with Company and department policies and procedures.
5. 5. Ensure proper inventory of cheques on table games to enable payouts to be made quickly and accurately.
6. 6. Train and mentor all Team Members to ensure service standards are met and to championship future growth.
7. 7. Complete player play evaluation sheet.
8. 8. Communicate all information regarding section to incoming Floor Supervisor.
9. 9. Maintain correct player ratings in the Table Games System.
10. 10. Ensure the integrity of the games in assigned section.
11. 11. Signup un-carded players into Rewards Program.

Requirements

Required Qualifications:

• 1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• 2. Two (2) years' experience as a table games dealer in a casino environment.
• 3. Excellent verbal and written communication skills.
• 4. Excellent interpersonal skills.
• 5. Ability to work any shift or hours.

Physical Requirements

• 1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• 2. Ability to sit, stand, bend, reach, and twist over a table for up to one hour at a time.
• 3. Visual/Auditory ability to identify any unusual or unethical practices, which may question the integrity of the game.
• 4. Manual dexterity to shuffle and pitch cards.
• 5. Manual dexterity to operate job related equipment.