Table Games Floor Supervisor PT - Must be 21 years old

Table Mountain Casino Resort; Friant (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

Table Mountain Casino Resort in Friant, CA seeks a part-time Table Games Floor Supervisor to oversee dealers and ensure compliant, high‑quality play. You will coach staff, monitor game integrity, and maintain asset safety while delivering superior guest service in a fast-paced casino environment.

Requires two years in gaming with supervisory experience, strong communication and teamwork, and the ability to pass background checks and a drug screen. Nights, weekends, and holidays required.

Qualifications

• High School Diploma or GED required; prior leadership role in gaming preferred.
• Two years’ related gaming experience, with six months in lead/supervisory capacity.
• Knowledge of casino card games or training/certification is required.
• Strong interpersonal, guest service, detail orientation and problem solving skills.

Responsibilities

• Oversees table games dealers, counseling and training staff as needed.
• Maintains game integrity and ensures adherence to policies and procedures.
• Monitors service levels and provides exceptional guest service.
• Documents, analyzes and reports on daily table games activity.
• Safeguards casino assets and reports deviations to management.
• Maintains accurate inventory of table games supplies and performs monthly counts.

Skills

Leadership

Guest Service

Communication

Staff Training

Problem Solving

Casino Knowledge

Education

High School Diploma or GED

Tools

Word

Excel

PowerPoint

Access

Job description

Title: Table Games Floor Supervisor PT - Must be 21 years old

ID: 4239

Location: Table Mountain Casino Resort - Friant, CA, USA

Department: Table Games

Summary

Description

Position Summary:

Under general direction from the Pit Manager, oversees the table games dealers in all available table games. Ensures table games operate in accordance with applicable laws, regulations, policies and procedures and functions are executed in a prompt, professional and courteous manner.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Oversees table games dealers and improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Observes and analyzes the integrity of all table games activity; mediates and solves problems for guests and employees.
• Adheres to policies and procedures when opening or closing games.
• Implements and participates in staff development and training programs.
• Reviews employees to increase skill level and assists in training and development of newly hired staff.
• Safeguard casino assets and ensures employees adhere to all gaming policies and procedures; informs Pit Manager or Table Games Shift Manager of any deviation from standard dealing procedures.
• Renders impartial decisions using all available means, i.e. dealer/player, information and surveillance.
• Notifies the Pit Manager or Table Games Shift Manager immediately when a guest is dissatisfied with a decision.
• Relays pertinent information regarding daily business to incoming Supervisor at shift change.
• Ensures that all table game employees are providing optimum service to all guests at all times.
• Provides superior guest service and develops repeat players through personal interaction and relationship marketing.
• Maintains player-tracking log.
• Keeps leadership and other departments informed of status of table games activities by attending meetings and submitting reports.
• Maintains an accurate and accountable inventory of all table games supplies; performs a monthly inventory of supplies.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications and establishing networks.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Protect all gaming activities within an assigned area of responsibility.
• Observe and follow policy and procedures in order to preserve the integrity of the game.
• Communicate all pertinent information pertaining to game or player activity and/or game protection/integrity to Pit and/or Shift Managers.
• Maintain awareness of promotions and special events and communicate this information to Team Members and guests.
• Act in any capacity assigned by Table Games Management.
• Provide exceptional guest service by interfacing with players and dealers.
• Responsible for communication within their department ensuring that information is shared with Team Members.
• Performs other duties as required.

Direct Reports: Dealers.

Access to Sensitive Areas: Table Games and Poker pit area.

Signatory Authority: Chip fill/credit receipts and match play.

Minimum Qualifications

High School Diploma or GED required unless waived by Human Resources Management. Two (2) years of related gaming experience including six (6) months in a lead or supervisory capacity. Demonstrated knowledge of casino card games or training/school certification required. Excellent interpersonal communication, guest service, attention to detail and problem solving skills required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills And Abilities

• Knowledge of table games operations to include all available table games.
• Knowledge of basic accounting, math, and record keeping practices and procedures.
• Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access and PowerPoint.
• Skill in supervising, training, and evaluating assigned staff.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.

Physical Demands

While performing the duties of this job, the employee may be required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills. Employee spends a significant amount of time twisting and turning with upper extremities extended across gaming table. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in both indoors and outdoors where employee may have frequent contact with the public and be exposed to second hand smoke, moderate/high noise levels, dirt, dust and unpleasant odors. Work may be performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions). Prolonged sitting, walking, or extended work hours including swing shifts, evenings, holidays and weekends may be required.

Must be able to work Nights, Weekends, and Holidays