Table Games Dealer/Dual Rate Supervisor

Landry's; Nevada; On-site; USD 17,000 - 43,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your  –

Paid Time Off

401K

Advancement opportunities

Positive and respectful work env.

Employee discounts on dining, retail, 

Community volunteer opportunities

Job summary

Landry's is seeking a Table Games Supervisor to oversee a section of the casino floor, typically one to six table games. You will supervise dealers, ensure game integrity, and deliver exceptional guest service aligned with the K.E.E.P values.

You will monitor activity, enforce SOPs, train dealers, communicate with management, and manage player interactions while maintaining compliance with MICS and licensing requirements.

Qualifications

• Supervise employees including training and coaching to develop motivated teams.
• Excellent interpersonal communication required.
• Must speak and understand English.
• Computer literacy in Bally Table View and CMP.
• Basic mathematical skills needed for chip/currency counts.
• Identify denominations of gaming chips and currency; count and stack.
• Print and write legibly.
• Maintain confidentiality.
• Work as a team and present professionally.
• Appearances and demeanor must be professional.
• Must be available for various shifts including weekends/holidays.
• Team player with a guest-first attitude.
• Minimum age 21.

Responsibilities

• Continually monitor activity on table games; uphold game integrity.
• Understand rules for all games offered in the section.
• Know Dealer and Casino Floor Supervisor SOPs.
• Stay informed about upcoming casino events and train dealers.
• Greet and engage guests professionally.
• Ensure compliance with laws, regulations, MICS, and policies.
• Collaborate with Security, Surveillance, HR and Finance as needed.
• Identify cheating techniques to protect game integrity.
• Know other SOPs relevant to the business.
• Rate players with time played, bets and win/loss.
• Track table inventory and chips.
• Communicate important information to leaders.
• Issue/Redeem markers per MICS and SOPs.
• Maintain bankrolls via fill/credit methods.
• Issue comps per guidelines; make fair decisions.
• Work varied shifts; perform other duties as requested.
• Maintain equipment in section and ensure proper function.
• Be prepared to switch positions as needed.

Skills

Supervisory

Team leadership

Interpersonal skills

Math skills

Education

Prior Casino Experience

Tools

Bally Table View

CMP

Job description

Overview

Supervise a section of the casino floor of typically one to six table games. Responsible for supervising dealers in assigned section. Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty. Deal assigned game(s) accurately and productively. Offer exceptional customer service to all guests. Maintain detailed knowledge of property events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered in the assigned section.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events. Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.
• Greet and interact with guests in a professional, welcoming and attentive manner.
• Ensure all laws, regulations, MICS and company/departmental policies are followed in the assigned section.
• Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day-to-day tasks.
• Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Rate players accurately including time played, average bet and win/loss.
• Track table inventory; ensure chips are accounted for.
• Continually communicate pertinent gaming and employee information to the team Lead, Casino Manager and/or the Casino Shift Manager.
• Issue / Redeem markers to credit customers per MICS and SOPs.
• Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes.
• Issue comps per guidelines. Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations. Accurate and efficient completion of day-to-day reports and special projects that may be assigned. Work varied shifts, including weekends and holidays. Perform other reasonable duties and responsibilities as requested. Maintain equipment in the assigned section; ensure that all items are in proper working order.
• Be prepared to change positions during assigned shift according to business needs.

SUPERVISORY RESPONSIBILITIES

Table Games Dealers

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to effectively supervise employees including necessary training and coaching with evidence of developing exceptionally motivated teams.
• Must be able to effectively communicate with excellent interpersonal skills.
• Able to effectively communicate in English, in both written and oral forms.
• Computer literate in Bally Table View and CMP.
• Basic mathematical skills required.
• Identify different denominations of gaming chips and currency and to count and stack chips and currency.
• Print and write legibly.
• Maintain confidentiality.
• Work as a team.
• Appropriate professional appearance and demeanor
• Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours
• Team Player with a guest first attitude
• Minimum age of 21 years old

*PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

EDUCATION and/or EXPERIENCE

Prior Casino Experience

MATHEMATICAL SKILLS

Basic math skills.

Language Skills

Must be able to speak and understand English.

PHYSICAL DEMANDS

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

WORK ENVIRONMENT

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

Pay Range

USD $12.00 - USD $31.00 /Hr.

Tipped Position

This position does not earn tips

Benefits

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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