Casino Floor Supervisor II

Par-A-Dice Hotel Casino; East Peoria (IL); On-site; USD 41,328 - 50,971; Full time

Job summary

Par-A-Dice Hotel Casino in East Peoria, IL seeks a Supervisor for Casino Dealers to coach, supervise and support the table games team while upholding safety, integrity and regulatory policies.

You will maintain a professional image, cultivate the player base and protect company assets, overseeing game pace and dealer performance to deliver exceptional customer service.

Qualifications

• High School degree or equivalent preferred.
• Must be 21 years of age.
• Solid customer relation skills and professional image.
• Thorough knowledge of at least two major casino games; knowledge of all games, preferred.
• Supervisory skills in order to direct, coach and motivate people.
• Excellent communication skills.
• Ability to observe and listen carefully, mental and visual alertness, peripheral vision and good eye/hand coordination.
• Good mathematical skills.
• Ability to read, write and speak in English.
• Displays knowledge of game protection and security procedures, i.e. basic strategy.
• Competent in basic strategy and card counting.
• Knowledge of Title 31, Internal Controls and all Federal / State requirements.
• Comprehensive knowledge of Company policies and procedures.
• Must have reliable transportation.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Coach and supervise Casino Dealers on a continuous basis.
• Establish player levels and manage customer relations/service.
• Respond to questions, inquiries and disputes.
• Create a friendly environment to promote repeat business.
• Oversee table games, maintain game pace and observe/train/evaluate dealers.
• Maintain integrity of assigned areas.
• Perform Fills, Credits, and other pit paperwork as required.
• Track chip levels on tables.
• Document daily casino operations history.
• Inspect equipment and ensure compliance with internal controls.
• Participate in various projects and meetings as needed.
• Perform other duties as assigned by management.

Skills

Customer relations

Supervisory skills

Communication skills

Mathematical skills

English (read/write/speak)

Attention to detail

Card counting

Knowledge of game protection

Title 31 compliance

Reliable transportation

Certifications/licensing

Education

High School diploma or equivalent

Job description

Job Description

Responsible for coaching, supervising and supporting the Casino Dealers. Supervise and oversee table games and team members to ensure that the safety, integrity, security and company/regulatory policies/procedures of the above are upheld. Maintain superior customer service by identifying, cultivating and improving the established player base. Maintain a professional image while supervising the assigned games and protecting company assets.

Job Functions

• Coach and support Casino Dealers on a continuous basis.
• Customer Relations/Service: Ratings – establish player level.
• Respond to various questions, inquiries, complaints, needs and disputes.
• Interact with customers creating a friendly environment to promote repeat business.
• Oversee/supervise assigned table games, maintain proper game pace. Observe/train/evaluate Casino Dealers according to correct procedures, payouts and customer service.
• Maintain integrity of assigned areas.
• Perform Fills, Credits, and other Casino Pit paperwork as required.
• Maintain/keep track of proper levels of chips on the tables.
• Calculate and document related history as it applies to daily casino operations.
• Inspect equipment: tables, dice, cards, electronic devices, wheels, properly check equipment for flaws in accordance with Internal Controls.
• Miscellaneous activities as assigned by manager/supervisor: various projects, activities, meetings, programs assigned to individual/team/entire group as required or as need arises.
• Other duties as assigned by management.

Qualifications

• High School degree or equivalent preferred.
• Must be 21 years of age.
• Solid customer relation skills and professional image.
• Thorough knowledge of at least two major casino games; knowledge of all games, preferred.
• Supervisory skills in order to direct, coach and motivate people.
• Excellent communication skills.
• Ability to observe and listen carefully, mental and visual alertness, peripheral vision and good eye/hand coordination.
• Good mathematical skills.
• Ability to read, write and speak in English.
• Displays knowledge of game protection and security procedures, i.e. basic strategy.
• Competent in basic strategy and card counting.
• Knowledge of Title 31, Internal Controls and all Federal / State requirements.
• Comprehensive knowledge of Company policies and procedures.
• Must have reliable transportation.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

Compensation pay range - $30.00 - $37.44 an hour

Equal Opportunity Employer

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.