Table Games Floor Lead - Elevate Guest Experience

Boyd Gaming; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Table Games Floor Supervisor to oversee all table games operations, supervise dealers, and ensure safety, integrity and regulatory compliance while delivering exceptional guest service.

You will monitor for compliance with gaming regulations, manage credit using gaming systems, assess player activity, and maintain positive relationships with patrons, all while upholding the company’s standards.

Qualifications

• Minimum age requirement of 21 years.
• Comprehensive knowledge of table games operations, gaming regulations, and Company policies and procedures
• Demonstrated supervisory or leadership experience in a gaming or hospitality environment
• Exceptional communication and interpersonal skills with the ability to effectively manage and mentor team members
• Strong customer service orientation with proven ability to cultivate and maintain positive client relationships
• Ability to obtain and maintain all required gaming licenses
• Demonstrated commitment to compliance, integrity, and adherence to established operational standards
• Strong analytical and decision-making capabilities with the ability to address complex operational issues professionally

Responsibilities

• Supervise, coach, and support dealers to ensure optimal performance and professional conduct in assigned gaming areas.
• Maintain comprehensive knowledge of all assigned table games and accurately calculate all payoffs and wagers.
• Monitor and ensure strict compliance with gaming regulations, Company policies, and established procedures at all times.
• Circulate throughout assigned areas to maintain visible supervision and operational oversight.
• Utilize gaming systems to manage credit lines, issue credit, and maintain accurate financial records.
• Cultivate and maintain positive customer relationships by evaluating player activity and extending complimentary services in accordance with Company guidelines.
• Conduct annual performance evaluations for designated team members and provide constructive feedback.
• Inspect and monitor equipment changes, including cards and dice, and authorize new equipment for use only after verification of compliance standards.
• Address customer concerns professionally and elevate complex issues to the Shift Manager when appropriate.

Skills

Table games knowledge

Supervisory experience

Communication skills

Customer service orientation

Analytical decision-making

Tools

Gaming systems

Job description

Boyd Gaming Corporation is seeking a Table Games Floor Supervisor to oversee all table games operations, supervise dealers, and ensure safety, integrity and regulatory compliance while delivering exceptional guest service.

You will monitor for compliance with gaming regulations, manage credit using gaming systems, assess player activity, and maintain positive relationships with patrons, all while upholding the company’s standards.