Table Games Floor Supervisor

Arizona Charlie’s Decatur and Boulder; Decatur (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Arizona Charlie’s Decatur and Boulder is seeking a Table Games Floorperson to oversee gaming table operations, coach dealers, and uphold regulatory standards. You will work with the Table Games Manager to maintain flawless service, safety, and integrity across shifts.

The role requires at least two years in table games with supervisory duties, plus communication and math skills to manage games, payoffs, and incident reports in a fast-paced casino environment.

Qualifications

• Minimum two years of experience in table games operations, including supervisory or lead-level responsibilities.
• Experience with multiple table games preferred.
• Ability to train and guide a team in a fast-paced environment.

Responsibilities

• Assist in scheduling, training, supervising, and coaching table games dealers to promote strong performance, engagement, and service consistency
• Monitor and support daily table games operations to ensure alignment with standards, gaming regulations, and guest service expectations
• Serve as a point of contact for resolving team member or guest concerns, escalating issues to the Shift Manager as needed
• Supervise the operation and ensure the integrity of assigned games
• Correct errors in payoffs and in the collection of losing bets
• Verify all fills and credits, marker issuance/redemptions, and all chip/cash transactions
• Monitor and verify the security of all gaming equipment, including cards and dice
• Monitor guest play and file player rating cards
• Notify shift manager of irregularities or compliance concerns
• Support the accurate completion of administrative functions, such as documentation review, game logs, and incident reports
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Skills

Table games leadership

Staff supervision

Customer service

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

Arizona Charlie’s Decatur and Boulder is seeking a Table Games Floorperson to oversee gaming table operations, coach dealers, and uphold regulatory standards. You will work with the Table Games Manager to maintain flawless service, safety, and integrity across shifts.

The role requires at least two years in table games with supervisory duties, plus communication and math skills to manage games, payoffs, and incident reports in a fast-paced casino environment.