Table Games Floor Supervisor

[1005 Aquarius] Aquarius Gaming, LLC; United States; In loco; USD 34.000 - 48.000; Tempo pieno

Descrizione del lavoro

Aquarius Gaming, LLC is seeking a Table Games Floorperson to oversee gaming tables, train and supervise dealers, and ensure compliant, high-quality guest experiences. You will work closely with the Table Games Manager to uphold standards, resolve issues promptly, and drive operational excellence across shifts.

Your role emphasizes leadership, accuracy in payoffs and transactions, and strict adherence to procedures to maintain a fair and safe gaming environment for guests and staff alike.

Competenze

• Minimum two years of experience in table games operations with supervisory responsibilities.
• Experience with all table games preferred.
• Ability to lead and guide team in a fast-paced, customer-facing environment.
• Strong interpersonal and communication skills for training, feedback and conflict resolution.
• Ability to read and comprehend procedures, game documentation, and internal controls.
• Proficient in basic math (whole numbers, fractions, decimals).
• Flexible and adaptable to shifting operational needs and schedules.
• Committed to a safe, respectful and inclusive work environment.
• Basic understanding of KPIs, labor management, or guest service standards.
• Ability to read and interpret procedures and compliance-related documents.
• Skilled in Microsoft Office Suite.

Mansioni

• Assist in scheduling, training, supervising, and coaching table games dealers to promote strong performance and service consistency.
• Monitor and support daily table games operations to ensure alignment with standards and regulations.
• Serve as a point of contact for resolving team member or guest concerns; escalate as needed.
• Supervise operation and integrity of assigned games.
• Correct errors in payoffs and in the collection of losing bets.
• Verify fills, credits, marker issuance/redeptions, and all chip/cash transactions.
• Monitor and verify security of gaming equipment, cards, and dice.
• Monitor guest play and file player rating cards.
• Issue complimentary meals or benefits to qualified guests.
• Notify shift manager of irregularities or compliance concerns.
• Support accurate completion of admin tasks like game logs and incident reports.
• Ensure compliance with gaming laws and internal controls.

Conoscenze

Leadership

Supervisory experience

Communication skills

English proficiency

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office (Outlook, Excel, Word)

Descrizione del lavoro

Aquarius Gaming, LLC is seeking a Table Games Floorperson to oversee gaming tables, train and supervise dealers, and ensure compliant, high-quality guest experiences. You will work closely with the Table Games Manager to uphold standards, resolve issues promptly, and drive operational excellence across shifts.

Your role emphasizes leadership, accuracy in payoffs and transactions, and strict adherence to procedures to maintain a fair and safe gaming environment for guests and staff alike.