Table Games Director: Strategy, Operations & Guest Experience

Delaware North at Mardi Gras Casino & Resort; Cross Lanes (WV); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Performance bonus

Paid vacation and holidays

Parental bonding leave

Tuition and/or certification support

Friends-and-family discounts

Job summary

Delaware North at Mardi Gras Casino & Resort in Cross Lanes, West Virginia is seeking a Table Games Director to lead all table games operations, oversee staffing, budgeting, and internal controls, and partner with casino leadership to drive profitability and guest satisfaction.

The role requires 10+ years in the casino industry with at least 5 years in management, strong knowledge of table game policies, and the ability to work weekends, holidays, and evenings as business demands.

Qualifications

• 10+ years of casino industry experience and at least 5 years of casino management experience is required.
• Thorough knowledge of table games' policies and procedures.
• Basic math and computer skills including Microsoft Office Suite.
• Professional attitude and appearance.
• Ability to work weekends, holidays, and evening hours as business demands.

Responsibilities

• Manage team members, ensuring clear understanding of roles and responsibilities, while allocating staff to table games to maintain game integrity and staffing needs
• Analyze customer play for cheating, scams, and suspicious activity, maintaining awareness of all pit operations including the poker room
• Maintain knowledge of table game rules and floor layouts, implementing policies and procedures for security, efficiency, and guest service improvement
• Ensure availability and proper functioning of equipment, handle guest complaints, and build rapport with casino players for guest satisfaction
• Provide daily and monthly reports on table games performance, including explanations for unusual activity and fluctuations, while reviewing technologies for departmental efficiency improvements

Skills

Basic math

Computer skills

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Delaware North at Mardi Gras Casino & Resort in Cross Lanes, West Virginia is seeking a Table Games Director to lead all table games operations, oversee staffing, budgeting, and internal controls, and partner with casino leadership to drive profitability and guest satisfaction.

The role requires 10+ years in the casino industry with at least 5 years in management, strong knowledge of table game policies, and the ability to work weekends, holidays, and evenings as business demands.