Table Games Director - Lead Operations & Profitability

Delaware North; Cross Lanes (WV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certific...

Friends-and-family discounts

Job summary

Delaware North Gaming is hiring a Table Games Director to lead Mardi Gras Casino’s table games operations in Cross Lanes, West Virginia. You will oversee staffing, game performance, budgeting, and internal controls to deliver a premier guest experience while ensuring profitability and regulatory compliance.

Join a fast-paced team and drive strategic and operational leadership across all table games, including the poker room, with a focus on guest satisfaction, security, and process improvements.

Qualifications

• Over 10 years of casino industry experience with at least 5 years in a managerial role.
• Thorough knowledge of table game policies and procedures.
• Basic math and computer skills including Microsoft Office Suite.

Responsibilities

• Manage team members, assigning staff to table games to maintain game integrity and staffing needs.
• Analyze customer play for cheating, scams, and suspicious activity and monitor pit operations, including the poker room.
• Maintain knowledge of table game rules and floor layouts; implement policies for security, efficiency, and guest service improvement.
• Ensure availability and proper functioning of equipment; handle guest complaints and build rapport with players.
• Provide daily and monthly reports on table games performance, explaining unusual activity and reviewing efficiency-improving technologies.

Skills

Team leadership

Casino operations

Budgeting & analytics

Customer service

Microsoft Office

Tools

Microsoft Excel

Casino management software

Job description

Delaware North Gaming is hiring a Table Games Director to lead Mardi Gras Casino’s table games operations in Cross Lanes, West Virginia. You will oversee staffing, game performance, budgeting, and internal controls to deliver a premier guest experience while ensuring profitability and regulatory compliance.

Join a fast-paced team and drive strategic and operational leadership across all table games, including the poker room, with a focus on guest satisfaction, security, and process improvements.