Table Games - Dealer (Part Time)

Casino Queen, Inc.; Dover, Northern (DE, KY); Hybrid; USD 7,300 - 10,000; Full time

Benefits offered by this job

30 days of free DART rides

Delaware Commute Solutions reimburse

Job summary

Casino Queen, Inc. in Dover, Delaware, is seeking a casino dealer who delivers fast, flawless, personalized service to players and explains game rules. You will manage bets, handle cash and chips, and maintain game pace while keeping calm under pressure.

Qualifications include passing an audition, strong math and English skills, excellent customer service, and eligibility for a DE gaming license. Weekend, holiday and night shifts are required.

Qualifications

• High School or better.
• Must pass an audition, demonstrating level of proficiency.
• Must be quick, analytical and observant, with good math skills.
• Must possess exceptional customer service skills.
• Must possess excellent English communication skills.
• Must be able to pass a background check and receive a license from the DE Lottery.
• Must be able to work weekends, holidays and nights as business needs require.

Responsibilities

• Provides fast, flawless, personalized customer service to our players
• Creates memorable service experiences and a fun-filled environment for our players
• Facilitates the game and explains the rules of the game to our players
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
• Exchanges cash for gaming chips according to procedures (buy-in transactions)
• Audits and completes fills and credits on the table games
• Cooperates with other dealers when assigned to the same game
• Controls the pace of the game
• Informs the Floor Supervisor and /or Box person of any requests or unusual play
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
• Adheres to established cash handling and accounting procedures
• Complies with all departmental and company policies as well as all established regulations
• Maintains confidentiality regarding customer play
• Amicably resolves customer issues
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Performs other duties as assigned.
• Must be available to work weekends, holidays, and nights as scheduled
• Department Shifts: Swing (8p-4a) / Grave (4a-12p)

Skills

Customer service

Audition

Math skills

English communication

Attention to detail

Cash handling

Job description

• Provides fast, flawless, personalized customer service to our players
• Creates memorable service experiences and a fun-filled environment for our players
• Facilitates the game and explains the rules of the game to our players
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
• Exchanges cash for gaming chips according to procedures (buy-in transactions)
• Audits and completes fills and credits on the table games
• Cooperates with other dealers when assigned to the same game
• Controls the pace of the game
• Informs the Floor Supervisor and /or Box person of any requests or unusual play
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
• Adheres to established cash handling and accounting procedures
• Complies with all departmental and company policies as well as all established regulations
• Maintains confidentiality regarding customer play
• Amicably resolves customer issues
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Performs other duties as assigned.
• Must be available to work weekends, holidays, and nights as scheduled
• Department Shifts: Swing (8p-4a) / Grave (4a-12p)

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $6.45/hr + TIPS

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Required

High School or better.

Experience

Required

Must pass an audition, demonstrating level of proficiency.

Must be quick, analytical and observant, with good math skills.

Must possess exceptional customer service skills.

Must possess excellent English communication skills.

Must be able to successfully pass a background check and receive a license from the DE Lottery.

Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.

Must be able to work weekends, holidays and nights as business needs require.

Licenses & Certifications

Preferred

DE Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.