Table Games Dealer - Experience Required

Hard Rock Hotel & Casino Ottawa; Immokalee (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

Seminole Gaming is seeking a Dealer to handle an assigned table game on a shift, delivering service in line with policies and procedures and ensuring customer satisfaction and enjoyment.

You will demonstrate high technical skill in dealing, explain game aspects when needed, manage cash with proper controls, and stay aware of all department standards.

Qualifications

• Experience in dealing assigned table games.
• Provide superior customer service while following policies.
• Explain game rules to players when needed.
• Maintain accurate cash handling and accounting.

Responsibilities

• Deal assigned game per policies and procedures.
• Ensure customer satisfaction and enjoyment at the table.
• Explain aspects of various games to patrons when requested.
• Process cash and maintain proper handling for assigned items.

Skills

Customer service

Technical dealing

Teamwork

English proficiency

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Job Summary

Responsibilities include, but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game.

Essential Job Functions

May include but are not limited to:

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
• As called upon, explains aspects of various games to gaming patrons.
• Processes all cash and maintains proper handling and accounting for assigned property items.
• Maintains familiarity with other gaming and entertainment/service activities for the guests, in order to provide information and correct answers to questions.
• Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.

Work Environment

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Scheduling requirements will include nights, weekends and holidays.

Background Checks

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Closing

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.