Table Games Dealer - Table Games Operations

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 21,000 - 34,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an experienced Table Games Dealer to operate assigned games on a shift, ensuring compliance with policies and delivering engaging guest experiences.

You will handle cash, explain games to players, and maintain high standards of accuracy and service in a fast-paced casino environment.

Qualifications

• Minimum two years' experience as a table games dealer.
• Proficient in Blackjack, Craps, and Roulette.
• Must pass an audition for table games.
• Must have a gaming school certificate or equivalent.

Responsibilities

• Deal assigned table games on shift with high proficiency and consistency.
• Provide superior customer service and ensure guest satisfaction.
• Explain game rules and respond to player questions clearly.
• Handle cash transactions and maintain accurate accounting for dealt items.
• Adhere to Seminole Gaming's compliance and policies at all times.

Education

Gaming school certificate

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Responsibilities include but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming's Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game. PRIMARY RESPONSIBILITIES

Essential Job Functions

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
• As called upon, explains aspects of various games to gaming patrons.
• Processes all cash and maintains proper handling and accounting for assigned property items.
• Maintains familiarity with other gaming and entertainment/service activities for the guests, to provide information and correct answers to questions.
• Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.

Qualifications

• Preferred two (2) years' experience as a Table Games dealer required
• Must be proficient in Blackjack, Craps, and Roulette,
• Must be able to successfully pass an audition displaying adequate table games skills for Blackjack and/or Craps, Roulette, Pai Gow/Baccarat and all carnival games or be willing to learn all carnival games within the first 90 days of employment.
• Must be able to deal two primary games with a high level of proficiency and must possess excellent customer service and talent relation skills.
• Must possess a certificate of completion from an accredited Gaming School or equivalent.
• Must have knowledge of Seminole Gaming's Compliance and Regulations, as well as Policies & Procedures.
• Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.

Work Environment

• May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise.
• You must be able to lift up to 50 pounds.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.