Table Games Dealer: Craps & Customer Experience Pro

Bally's Atlantic City Casino Resort; Atlantic City (NJ); On-site; USD 8,000 - 11,000; Full time

Job summary

Bally's Atlantic City Casino Resort is seeking a Dealer primarily for Craps to conduct games per procedure and maintain customer service excellence on a fast-paced floor.

The role requires English fluency, the ability to stand long hours, and teamwork with fellow dealers. The position emphasizes guest relations, consistent service standards, and a positive, energetic demeanor throughout shifts.

Qualifications

• Prior dealing experience or dealer school training.
• Strong customer service and attentiveness.
• Ability to handle fast-paced, multi-game environment.

Responsibilities

• Conducts assigned game according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game.
• Informs the Supervisor Casino Games of any request or unusual play.
• Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
• Must be able to stand for extended periods of time.
• Bending mobility required.
• Must be able to speak fluently and understand English.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Follows Bally’s established service standards
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.
• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Skills

Customer service

English fluency

Team cooperation

Pace control

Education

Dealers School training

Job description

Bally's Atlantic City Casino Resort is seeking a Dealer primarily for Craps to conduct games per procedure and maintain customer service excellence on a fast-paced floor.

The role requires English fluency, the ability to stand long hours, and teamwork with fellow dealers. The position emphasizes guest relations, consistent service standards, and a positive, energetic demeanor throughout shifts.