Table Games Shift Manager

DeKalb Health; Pauma (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Pauma Band of Mission Indians is seeking a Table Games Supervisor to oversee the department during assigned shifts, ensure staffing, and direct Table Games personnel. The role involves witnessing major jackpots, directing customer service, and maintaining game integrity.

Qualified candidates have extensive Table Games experience, strong knowledge of craps, roulette, and blackjack, and solid money handling and communication skills. Must obtain Pauma Gaming Commission license.

Qualifications

• Five to seven years experience in Table Games in a casino with live house banked games.
• At least seven years experience as a Table Games supervisor or higher.
• Strong knowledge of craps, roulette and blackjack.
• Ability to communicate effectively, orally and in writing.
• Knowledge of money handling procedures.

Responsibilities

• Oversee department operations during the assigned shift to insure exceptional customer service and game protection.
• Make decisions on personal check cashing limit extensions.
• May witness all major jackpot wins and sign jackpot checks.
• Communicate with customers to answer questions and resolve disputes.
• Implement all Casino procedures relating to Table Games operations.
• Develop shift schedules and insure the shift is properly staffed at all times.
• May assist with emergency H/C, S/C drop as required (i.e., Lack of personnel).
• Performs computer and administrative duties.
• Performs other duties as assigned.

Skills

Table Games supervision

Customer service

Money handling

Communication

Team leadership

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

• Employee Type Exempt

SUMMARY:

Supervise Table Games Department during the assigned shift. Insure that all areas are staffed and direct all Table Games personnel throughout the shift. Serves as witness on major jackpots and signs checks. Maintain the highest standards of customer service, game protection and integrity in the Table Games department.

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Oversee department operations during the assigned shift to insure exceptional customer service and game protection
• Make decisions on personal check cashing limit extensions
• May witness all major jackpot wins and sign jackpot checks
• Communicate with customers to answer questions and resolve disputes
• Implement all Casino procedures relating to Table Games operations
• Perform special assignments as assigned by Table Games Manager
• Develop shift schedules and schedule Team Members. Insure that shift is properly staffed at all times
• May assist with emergency H/C, S/C drop as required (i.e., Lack of personnel)
• Performs computer and administrative duties
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• Five (5) to seven (7) years experience working as a Table Games employee in a casino with live house banked games with similar betting limits and at least seven years experience as a Table Games supervisor or higher. Strong knowledge of craps, roulette and blackjack.
• Ability to work effectively with coworkers and the public
• Ability to communicate effectively orally and in writing
• Knowledge of effective money handling procedures
• Ability to make change and mentally perform basic math calculations
• Skilled in resolving customer and employee relation issues
• Knowledge of Word and Excel computer programs
• Knowledge of, roulette, blackjack and Pai Gow

EDUCATION:

High School Diploma or GED (required)

LICENSE REQUIREMENTS:

Able to obtain and maintain a Pauma Gaming Commission License

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Oversee department operations during the assigned shift to insure exceptional customer service and game protection
• Make decisions on personal check cashing limit extensions
• May witness all major jackpot wins and sign jackpot checks
• Communicate with customers to answer questions and resolve disputes
• Implement all Casino procedures relating to Table Games operations
• Perform special assignments as assigned by Table Games Manager
• Develop shift schedules and schedule Team Members. Insure that shift is properly staffed at all times
• May assist with emergency H/C, S/C drop as required ie. Lack of personnel
• Performs computer and administrative duties
• Performs other duties as assigned

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Constantly walking and standing
• Constant hearing, seeing and talking
• Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping

WORKING CONDITIONS:

• Work is performed indoors in a climate-controlled environment
• Close spaces while working with others
• Excessive noise and smoke

*Constantly = over 2/3 time Frequently = 1/3-2/3 time Occasionally = under 1/3 time

NATIVE AMERICAN PREFERENCE STATEMENT

Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.