T3 Remote Networking Engineer

Next IT; Roosevelt Park (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

Next IT in Roosevelt Park, Michigan, is seeking a Network Support Technician to provide third-level support to clients, resolving complex networking issues remotely. This role requires established expertise in Cisco systems and thorough troubleshooting capabilities.

The ideal candidate will have at least 4 years of experience, hold certifications such as CCNA or CCNP, and excel in communication with a commitment to 24x7x365 support.

Qualifications

• Must have 4 or more years of recent networking experience.
• One or more Cisco certifications required.
• Ability to troubleshoot technical problems efficiently.
• Strong written and oral communication skills.
• Must showcase resourcefulness in a dynamic environment.

Responsibilities

• Provide third level network support for clients.
• Develop solutions for complex networking issues.
• Establish networking environment and enforce system standards.
• Monitor network performance and troubleshoot issues.
• Secure network system by establishing policies.

Skills

Network troubleshooting

Cisco systems knowledge

Communication skills

Customer service skills

Education

4+ years of networking experience

Cisco certifications (CCNA, CCNP, CCIE)

Tools

Cisco hardware

VoIP systems

Job description

NeXt I.T., specializes in industry-specific technology solutions for small and medium-sized organizations. The NeXt I.T. team is certified in the selection, implementation, and support of Microsoft, VMware, Cisco, VoIP, and networking, along with website development, internet marketing, and e-commerce platforms. More information is available at www.next-it.net

Job Description

This position provides the third level of network support to clients by handling service requests that have been escalated by lower tiers. Support will be provided remotely over the phone or via email. They will be required to develop solutions for complex networking issues. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations virtually and on hardware. Cisco certifications required.

• Establishes networking environment by designing system configurations; directing system installation; defining, documenting, and enforcing system standards.
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Secures network system by establishing and enforcing policies; defining and monitoring access.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
• Reporting network operational status by gathering, prioritizing information.

Qualifications

• 4 or more years of recent networking experience
• One or more of the following certifications: CCNA, CCNP, CCIE
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to effectively and efficiently troubleshoot technical problems
• Knowledge of current Cisco and Microsoft Networking Systems
• Knowledge of phone and VoIP systems
• Advanced knowledge of system hardware
• Advanced knowledge with network troubleshooting
• Professional customer service skills
• Strong written and oral communication skills
• Ability and willingness to work in an environment that offers 24x7x365 support

Additional Information

Must be able to pass criminal background check and valid drivers license.

All your information will be kept confidential according to EEO guidelines