T-Mobile Retail Store Manager (Wireless Experience Preferred) - Pacific Commons

MobileOne; Fremont (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

MobileOne in Fremont, CA is seeking a Retail Store Manager (Wireless Experience Preferred) to lead the T-Mobile store operations and drive sales. The role emphasizes mentoring Mobile Experts, ensuring top performance, and maintaining strong tenant relations with the landlord and nearby businesses.

Key responsibilities include enforcing company policies, ensuring regulatory compliance, and maintaining proactive communication across Slack, email, and Connecteam.

Qualifications

• Previous retail store management experience preferred.
• Strong leadership and customer service skills.
• Familiarity with KPI tracking and compliance.

Responsibilities

• Drive store sales by mentoring and motivating Mobile Experts to meet targets.
• Meet monthly performance quotas and enforce company policies.
• Maintain regulatory compliance and protect customer data privacy.
• Foster enthusiastic communication using Slack, email, and other tools.
• Build and maintain a strong relationship with the landlord and neighbors.
• Plan schedules two weeks in advance and share with regional management.
• Address customer escalations promptly and ensure best-in-class service.

Job description

Position:T-Mobile Retail Store Manager (Wireless Experience Preferred) - Pacific Commons

Location: Fremont, CA

Job Id:4655

# of Openings:1

SUMMARY:

The Retail Sales Manager (RSM) is responsible for the overall operations, responsibilities and sales of the store.

RESPONSIBILITIES:

Top Priorities:

• Drive store sales; mentoring, influencing, motivating and holding Mobile Experts accountable to meet or exceed daily and monthly targets/goals
• Meet or exceed all monthly Performance Quotas and Expectations
• Enforce all company policies, procedures, and best practices
• Maintain compliance with all CPNI, PII, and Social Media regulations, rules and policies; ensure all Mobile Experts are compliant and enforce accountability
• Always keep constant enthusiastic communication (Slack, mobile, in-person, email, Connecteam and any other company-wide tool)
• Maintain an excellent relationship with T-Mobile and uphold MobileOne’s excellent reputation with the utmost standard of care

Customer Service:

• Interact with every customer and contribute to every sale while on the sales floor
• Ensure best-in-class customer service experience by training, developing, monitoring and holding Mobile Experts accountable using trackable scores found with NPS and SME
• Troubleshoot customer escalations to resolution as quickly as possible; involve appropriate management channels when necessary; train Mobile Experts to de-escalate as often as possible and remain in constant contact with their supervisors when applicable; keep customer informed until the escalation is resolved
• Login to T-Mobile (Citrix) system to read in-full all HUB feed and notifications before interacting with customers
• Maintain a great relationship with the landlord and neighboring tenants

Operations:

• Adhere to all labor budgets and create work schedules accordingly; issue schedules at least two weeks in advance to all Mobile Experts and your Regional Manager for approval
• Relay the #announcement Slack channel information to every Mobile Expert every day

Operations: