Retail Store Manager

Pho Prime, LLC; Edmonds (WA); On-site; USD 110,853,000 - 115,961,000; Full time

Benefits offered by this job

Competitive paid time-off program

Medical, dental and vision benefits

Development and growth opportunities

Job summary

Wireless Vision in Edmonds, WA is seeking a Retail Store Manager to lead daily store operations, drive sales, and build a high-performing team. You will recruit, train, and coach staff while managing P&L, marketing, and loss prevention in a fast-paced retail environment.

You’ll represent the T-Mobile brand, ensure compelling merchandising, and deliver exceptional customer service. Flexibility to work evenings, weekends, and holidays is required.

Responsibilities

• Own and operate the retail store, including opening/closing, staffing, service levels, cash and inventory.
• Staffing adjustments to meet business needs and recruit sales staff ongoing.
• Lead on the sales floor, coaching employees and driving revenue and standards of excellence.
• Meet and exceed organizational and individual performance goals.
• Deliver high levels of customer service within company policies.
• Screen and hire outstanding talent and manage talent development.
• Oversee all retail aspects including hiring, training, marketing, loss prevention, P&L and team leadership.
• Ensure visual merchandising aligns with T-Mobile standards and motivates customers.
• Motivate, coach, develop, lead and train a winning sales team.
• Represent the brand as subject matter expert, answering questions and offering recommendations.
• Keep sales staff trained on new products/offers and participate in community events.

Job description

Address 23632 Highway 99, Edmonds, WA, 98026, US

Compensation $80,468.00 - $84,176.00/hour

Schedule Full time

Job Type Permanent

Description

T-Mobile Premium Retailer – Wireless Vision

Are you passionate about the latest technology trends? Do you excel at driving sales results while leading a team with integrity? Then a Retail Store Manager (RSM) role with Wireless Vision would be a perfect fit for you.

In this role, you will represent the T-Mobile brand while managing daily activities of store operations to increase revenue and drive standards of excellence. You will also manage the recruitment, retention and employee relations aspects of your business to bring in and develop top talent.

Your Talents:

• Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
• Make staffing adjustments as needed to meet the needs of the business.
• Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most.
• Meet and exceed organizational and individual performance goals.
• Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
• Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
• Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
• Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards.
• Ability to motivate, coach, develop, lead and train a winning sales team.
• Act as subject matter expert to customers to answer questions and provide recommendations.
• Ensure that sales associates are up to speed on training for new products and offerings.
• Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
• May require additional tasks, duties or projects as assigned.

Your Experience:

• 2-3 years of management experience in retail or another environment with a strong customer focus.
• Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.
• High School diploma or GED required, college degree preferred.
• Excellent written and verbal communications skills required.
• Strong organizational and problem-solving skills required.
• Competent in customer focus, change management, strategic thinking, and talent management.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

What We’ll Offer:

• Competitive paid time-off program
• Medical, dental and vision benefits
• Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace