T-Mobile Retail Store Manager (Wireless Experience Preferred) - Pacific Commons

MobileOne LLC; Fremont (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

MobileOne LLC is seeking a T-Mobile Retail Store Manager (Wireless Experience Preferred) for the Pacific Commons location in Fremont, CA. The role oversees store operations, sales performance and team leadership to deliver exceptional customer experiences.

Responsibilities include coaching Mobile Experts, enforcing policies, ensuring regulatory compliance, and maintaining strong relations with T-Mobile and property management.

Qualifications

• Store leadership and people management skills
• Sales leadership and target-driven mindset
• Customer service excellence

Responsibilities

• Drive store sales; mentor Mobile Experts to meet daily and monthly targets
• Meet or exceed monthly performance quotas and expectations
• Enforce company policies and best practices
• Ensure compliance with CPNI/PII and social media rules; coach staff accordingly
• Maintain proactive, enthusiastic communication via Slack, mobile, in-person, email
• Uphold T-Mobile partnership and MobileOne's reputation with high care standards
• Engage every customer on the sales floor; contribute to every sale
• Train and monitor staff to deliver best-in-class service; track NPS/SME scores
• Resolve customer escalations quickly and escalate as needed, keeping customers informed
• Log into T-Mobile (Citrix) HUB feed before customer interactions
• Maintain good relations with landlord and neighboring tenants
• Manage labor budgets and create schedules at least two weeks in advance
• Share daily updates via the #announcement Slack channel to Mobile Experts

Job description

Position:T-Mobile Retail Store Manager (Wireless Experience Preferred) - Pacific Commons

Location: Fremont, CA

Job Id:4655

# of Openings:1

SUMMARY:

The Retail Sales Manager (RSM) is responsible for the overall operations, responsibilities and sales of the store.

RESPONSIBILITIES:

Top Priorities:

• Drive store sales; mentoring, influencing, motivating and holding Mobile Experts accountable to meet or exceed daily and monthly targets/goals
• Meet or exceed all monthly Performance Quotas and Expectations
• Enforce all company policies, procedures, and best practices
• Maintain compliance with all CPNI, PII, and Social Media regulations, rules and policies; ensure all Mobile Experts are compliant and enforce accountability
• Always keep constant enthusiastic communication (Slack, mobile, in-person, email, Connecteam and any other company-wide tool)
• Maintain an excellent relationship with T-Mobile and uphold MobileOne’s excellent reputation with the utmost standard of care

Customer Service:

• Interact with every customer and contribute to every sale while on the sales floor
• Ensure best-in-class customer service experience by training, developing, monitoring and holding Mobile Experts accountable using trackable scores found with NPS and SME
• Troubleshoot customer escalations to resolution as quickly as possible; involve appropriate management channels when necessary; train Mobile Experts to de-escalate as often as possible and remain in constant contact with their supervisors when applicable; keep customer informed until the escalation is resolved
• Login to T-Mobile (Citrix) system to read in-full all HUB feed and notifications before interacting with customers
• Maintain a great relationship with the landlord and neighboring tenants

Operations:

• Adhere to all labor budgets and create work schedules accordingly; issue schedules at least two weeks in advance to all Mobile Experts and your Regional Manager for approval
• Relay the #announcement Slack channel information to every Mobile Expert every day

Operations: